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Business Profile

Radio Communication Equipment and Systems

BridgeCom Systems, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radio Communication Equipment and Systems.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/07/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an Anytone 878 UV II Plus from Bridgecom yesterday and paid for 2 day shipping. On their own website they claim that orders will be shipped same day if made before 3 PM and they claim to place load times for purchases that longer to fulfill. Given that their site did not show an estimated load time for the radio I purchased, I figured it would ship the same day I placed the order. Instead, Bridgecom chose to leave me in the dark until I called them. Apparently orders are stacked and it's going to take an additional week even though I paid them for 2 day shipping. This is outrageous and their site does not have a single notice telling you this before making a purchase. I bought the radio from Bridgecom to have it sooner in the first place. Had I known this I would have gone with literally any other seller.

    Business Response

    Date: 02/07/2023

    We apologize to Randy for this issue.  We found ourselves without inventory.  We were due to receive our stock on Feb 6th.  Our forwarder has delayed this until Feb 10th.  We had not updated the website yet.  We issued a prompt refund.  Again, we apologize for this oversite on our part. We wish ***** all the best.

  • Initial Complaint

    Date:09/21/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bridgecom came out with a member benefit program in May 2022. The program cost $20 a month, and had several claimed benefits with it. I never received any promised benefits from being a member. I contacted the company multiple times to have the issue corrected. I even spoke with a representative for the company, many times over the course of a couple months. Just to have them stop replying, with no resolution to my issue. As a member I was promised a chance to win giveaways, exclusive to the other Bridgecom Plus Membership. I never received any way to enter. They claimed I blocked their emails, but I get A LOT of emails from this company. Just not any emails that are part of the "benefit" of being a member. They didn't uphold their end of the contract. If they really thought I blocked those specific membership emails, they never offered a solution. I feel I have been ripped off $120 as I was a member for 6 months. As soon as I thought I was making progress to have the issue fixed. They stopped corresponding with me. They do not post accurate reviews on their website. They do not let negative reviews (sub 4 stars) show on their site, or be reflected in their rating. This is a very shady company in my opinion.

    Business Response

    Date: 11/03/2022

    This customer's membership was cancelled and he was refunded. 
    Best Regards,
    *** ************ ****** ************************

    Customer Answer

    Date: 11/03/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ****** *******

BridgeCom Systems, Inc. is NOT a BBB Accredited Business.

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