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Business Profile

Electronics and Technology

Plug

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Reviews

Customer Review Ratings

1.36

Average of 14 Customer Reviews

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Review Details

  • Marco S

    Date: 03/13/2023

    Marco S

    Date: 03/13/2023

    Dont buy from Plug! I got sent a defective phone, I notified them right away I got to send it back they supposably repaired it. 3 months later phone changes blue and screen is completely black. I contact them again. They seem bothered. Im well in my one year warranty.And I start to be ignored. I send email after email and they answer but once they find out its me they ignore again. there is no number to call. they are a fraud never again! $700 dollars down the drain ridiculous

    Plug

    Date: 09/20/2023

    We want to start by apologizing for the issues you've encountered with your phone from plug. Your feedback is crucial to us, and we're committed to resolving your concerns.We're truly sorry that you received a defective phone initially and had to go through the hassle of returning it for repairs. Your experience during the warranty period should have been much smoother.The difficulty you faced in getting in touch with us and the subsequent feeling of being ignored is not at all aligned with the level of service we aim to provide. We take these issues seriously and will work to ensure better communication moving forward. It does look like our team issued a replacement for the defective device. We are reaching out now to make sure all of your issues are addressed.

  • Doreen W

    Date: 12/10/2022

    Doreen W

    Date: 12/10/2022

    DO NOT BUY FROM PLUG.TECH!I bought a MagSafe charger for my sons iPhone along with a couple of other accessories. Return policy looked reputable. Even though I wasnt thrilled with Plugs policy that they would charge a 10% restocking fee, I still placed my order. When I tried to return the MagSafe charger because it did work with my sons iPhone, I noticed that all 3 items were deemed ineligible for return. So, in reality, Plug is charging a 100% restocking fee!!! Would have given ZERO stars but this forum doesnt allow a zero star submission!Will never buy from this company again!!!

    Plug

    Date: 09/20/2023

    We extend our sincere apologies for any inconvenience and confusion you may have experienced with your purchase. Your feedback is invaluable to us, and we would like to provide clarity on our policy to ensure a smoother experience for all our customers.Our website does indeed state that we are more than happy to send a replacement if any accessories you purchase are not working as expected. However, it is also important to note that, as a policy, we do not offer refunds for accessories.We genuinely value you as a customer and want to make sure you have the best possible experience with us. Our team will be following up ASAP via email to make sure you know this option is available.

  • Campbell J

    Date: 08/15/2022

    Campbell J

    Date: 08/15/2022

    DO NOT BUY FROM THEM IF YOU EVEN HAVE THE THOUGHTS OF RETURNING ANYTHING! They claim free returns while in reality they charge 10% restocking fee. I bought a $500 MacBook so it came to a $50 fee! So unacceptable when theyre claiming free returns. I also bought it on a Friday however it was past the cutoff time but wasnt aware of that because they hid that and it didnt end up coming until the next Wednesday (I bought this for school and it didnt come until after school had already started due to their coverup)! Im giving them 2 stars because what I got was amazing, but when it comes to customer service, it was horrible. I think a businesses product can only be as good as its service. Company blatantly lies to consumers through false advertisement. Would not recommend. (For the record I was returning it to upgrade to a newer version of the laptop because I was able to get enough money to buy the newer version.)

    Plug

    Date: 09/20/2023

    We want to express our gratitude for taking the time to provide feedback on some of our policies. Your input is highly valued, and we are committed to ensuring clarity and transparency.At plug, we prioritize transparency in all our policies, including the restocking fee, which is readily accessible on our website's returns page. We believe that presenting this information upfront aids our customers in comprehending the terms associated with their purchases and returns.Additionally, we have ensured that our shipping cutoff time is clearly visible at the top of our shipping page on our website, making it easily accessible to all our customers.Your feedback plays an essential role in helping us improve our services. If you have any further comments or questions, please don't hesitate to reach out. We are here to assist you and enhance your experience with us.

  • Avery S

    Date: 07/18/2022

    This company is the best refurbished product supplier! My order was supposed to arrive in 2 days but arrived overnight! I got an iPhone XR in good condition and I love it. This company is legit.

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