We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Storage Units

Chuck It In Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/28/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This storage provider ("Chuck It In Storage") uses a deceptive practice in renting monthly storage units. I rented a 10' x 10' storage unit for $150 ($120 rent + $30 "setup and cleaning fee") on 11-1-2022. Today I attempted to close the storage unit account as I no longer need the unit (I only needed it for a few weeks). Their website requires me to give 30 days notice to vacate the unit, which essentially means I have to pay $120 for an additional month of unused storage. There is literally no way to rent the unit for one month only, you would have to give the notice to vacate the unit on the day that you rented it. This is not made explicit on the website, it only becomes obvious when you try to leave. It is made to appear to be a "one-month rental" in the receipt, but the 30-day written notice requirement is listed as point 12 in the Rental Agreement in the list of rules. Had I paid close attention to this I would not have rented here. I feel this is deliberately unnecessary (why does it take 30 days to terminate a monthly lease on a simple sheet metal garage on a concrete slab?), and designed to gouge the renter for an extra month's rent when they are ready to leave. I have rented storage units from several other providers, and nobody else requires a 30-day notice to leave the storage unit. Other storage providers allow the renter to leave up to the day before the next month's billing period begins. It is NOT like renting an apartment, it is more like renting a motel room for a night. I am attempting to give five days notice (it is currently day 25 on a 30-day lease). I am unable to do this through their website (it defaults to a date in the next month which would require me to pay the $120 for the next month's rent). I have emailed them yesterday but have not received a response, but it is a weekend. My hope is to alert other customers. Basically they want to charge everyone an extra month's rent after they move out. Thanks for reading.

    Business Response

    Date: 11/29/2022

    We contacted the renter immediately and apologized for the confusion.  We allowed him to terminate his lease at any time they desired.  They wished to move out at the end of November and we granted them that wish without penalty.  We then changed the language in our rental agreement to allow just a 7 day notice of move-out.  We ended the lease on very good terms with the tenant.  We did not charge him any extra rent other than what was due for his one month stay.  Customer service is at the top of our list of priorities and we will do all that is necessary to help and serve our customers to the best of our abilities. 

     

    Thanks,

    ****, Manager

Chuck It In Storage is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.