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Business Profile

Power Actuated Tools

Buffalo Tools

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Power Actuated Tools.

Complaints

This profile includes complaints for Buffalo Tools's headquarters and its corporate-owned locations. To view all corporate locations, see

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Buffalo Tools has 2 locations, listed below.

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    • Buffalo Tools

      950 Hoff Rd O Fallon, MO 63366-1939

    • Buffalo Tools

      1220 North Price Rd Saint Louis, MO 63132

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/09/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I live off grid and depend upon my generators for my daily needs. I sent a generator in for warranty over a month ago. I told Buffalo I was having trouble with packages getting stolen because Fed-Excuse has been leaving them at a cattle gate on to public land beside the highway, 1 miles from any private property. Despite that Buffalo never sent me a tracking number, so it sat there until it was stolen. Instead of working with me to replace the generator, Buffalo started dragging there feet, repeatedly taking days to respond while expecting me to do all the paper work. The regional director of Fed-Excuse said ***** did all the claim paperwork themselves to get reimbursed. After admitting that they had incorrectly delivered it and it had been stolen they said Buffalo Corp must now file a claim to be reimbursed. Then Buffalo said I needed to do more paperwork, saying it is complicated and started the phone tag game again. While making innuendos that people have claimed things where stolen in the past when it was not true. Then, finally around two weeks after the generator was incorrectly delivered they said its there company policy that a police report needs to be filed first. Then they finally can replace my generator. It took five more days to get that to them. NOW THEY ARE PLAYING PHONE-TAG AGAIN!?! I am out a $1,000 generator for over a month now and if they do not send me a replacement soon I will be taking legal action!

    Buffalo Tools is NOT a BBB Accredited Business.

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