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Business Profile

General Contractor

M&K Total Home Concepts LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    During the process of purchasing our home in July ******************************************** our basement. The homeowner at the time (previous owner now) was advised to use M&K Total Home Concepts to repair what was damaged. Upon receiving keys to the home we noticed things that were not done (per the agreement they had) and things that were so poorly done that it was upsetting a business would allow it to stay that way. Such as: corner beads not being put onto walls, incomplete drywall, a floor board busted by a nail busting through it but used anyways, floor so unleveled the boards sound like they are crunching because they failed to put under lamit or level the floor in the first place, chair rail missing a chunk out of it from incomplete cuts, a pipe needing the carpet pulled off and that the floor doesnt touch the wall in MULTIPLE areas.. Not to mention we chose a floor (based on the budget given from insurance) and he close a cheaper floor to cut costs without approval. I called ****(owner of the company), he assured me the work would be taken care of. A few weeks later **** came out to do what we thought was the work. In reality **** only took back their tools and items that were left behind and said he would be back. We have done nothing but chase these people down to finish the work and it is clear they took the previous homeowners 20K and walked with it knowing good and well the work was terrible/ incomplete. Last communication on October 15th 2022 **** stated the closet doors are on order and thatll take 8 weeks, they are full of excuses and seem like there is no desire to come and finish/ correct the terrible work that they did. Now we are on January 19th 2023 with still no response from *********************. I do not recommend M&K Total Home Concepts to do any work for you. They will take your money and not finish the job. Its clear they liked this insurance job so they could take the money and get away with this.

M&K Total Home Concepts LLC is NOT a BBB Accredited Business.

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