Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/25/22 I hired Vester Tree Service to come out and cut and deroot a tree in my yard. He charged me $2500.00 for this service he said that he couldn’t cut any lower due to cement being in his way. So I asked my grandkids to come out and shovel the dirt away I’m 82 years of age. They can’t remove the dirt because there are big tree roots that the man left. So I called Vester’s and the man came out and started telling me why he couldn’t remove what he promised. He got very offensive and very rude I told him I just want what I paid him for. He then questions my granddaughter and she asked this man to just do his job. He then continues to get loud and leave my property he then goes to my neighbors house and try and involve them. My granddaughter asked the man to leave over 5 times and he refused. When told the Better Business Bureau will be contacted he started ranting more. I’m am too old in age to just give my money away and not get what I paid for. I have to find another company to come out and finish the JOB he didn’t do. My husband is Legally blind and was home at the time and I was out on errands. Please help me fix this matter as my front yard looks horrible and I can’t do anything with it until the tree is removed. He refused a check and told me he only could do Cash payments only

  Business Response

  Date: 09/08/2022

  It was stump grinding. Her garden is raised up around 2-3 feet high around the tree. She cut the tree down and had my company stump grind the tree. We grinded it down as far as we could. Her garden is 2-3 feet off of the ground. She bought dirt and put it around the tree. 

  Then she called someone else to remove 2-3 tons of dirt. That's when it got down to the ground floor. She didn't tell me to tear up her garden and destroy her property. She had at least three bobcat loads of dirt. The stump griding wasn't going to go to the ground because the garden was raised. If I had taken the stump grinding to the ground, I would have had to destroy her property. There was an electrical wire coming out of the ground that was 4 feet tall. She found that after she removed all the dirt. 

  Her and her husband reviewed it. She paid me and was very happy.

   

• Initial Complaint

  Date:07/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The problem started on June 16th 2022 when Vesters Tree Service started cutting down my neighbor's huge tree. This lasted until Wednesday June 20th 2022. Vester left huge tree trunks and branches in my yard and in front of my house for three days until I finally called the police. He has left deep holes in various places in my yard along with debris from the tree he was cutting down. He has refused to clean this up. I had to go out to rake my yard so I can get my yard cut as I couldn't do anything with all the large branches and tree trunks in my yard.

  Business Response

  Date: 07/26/2022

  The neighbor and her were feuding over it. It's a dried tree. I did not damage her yard. I raked up the yard nice and clean. The police officer even said it was nice and clean. She was feuding with the police and everybody. There were three police officers and they all agreed it was nice and clean. They told her there was no reason for her to be calling them. She called them twice and they told her if she called them again she would get a ticket. She tried to roll a log into into her neighbors car and we have a video of it. We did not do any type of damage whatsoever. 

  Customer Answer

  Date: 07/26/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because: These are all lies. I have never addressed the tree with the neighbors at any time. The police officers only saw him trying to pick up some of the debris and the yard is not clean. I have a ring video showing him on  my doorstep trying to pull the tree onto my yard. I have video of him rolling a huge log onto my property and it rolling into the street. The officers never once said they would give me a ticket but to call them if he did not clean up the yard. They even said it was a code violation and for me to call the city, which I did. Fortunately for him he did clean up the  debris that was on the right of way so the city could not do anything at that time. But if he had left it there he would be ticketed for a code violation. Today this person called and threatened me about contacting you. I have a photo of that call  also. Now that he is threatening me this is now a criminal matter that I will pursue.
  
  Regards,
  
  ****** *****