Reviews

Review Details

• Review fromPeggy B

  Date: 08/26/2024

  1 star
  I had simply say for 10 years no problem. I got the Safehaven and they promised me this and promised me that. The neighborhood has become unfriendly in the recent years so I thought I’d get some outside cameras they don’t work worth a darn. As long as you have a contract with Safe Haven the three years. ADT cannot help you. Simply safe was never close to me. I have a camera that went out while I was on vacation. It recorded nothing. Run from this company. Now on hold, now got dropped calling back. Now was told the wait time is longer than usual. Please email us.

• Review fromLaura M

  Date: 08/26/2024

  1 star
  This is the worst company to deal . I was suffering from short term memory loss and didn't remember sign up for Safe Haven Security. I called the company and customer service was unable to tell me what the charge was for. They said the system only shows the dollar amount. So I disputed the charge. After several calls to ADT and Safe Heaven Security, I finally got someone to tell what the charge was for . So I told customer service the charge $606.69 was valid and I paid the activation fee $29.00 over the phone and said I am no longer disputing the charge for the smoke detector, key fob and the carbon monoxide. That was in April. In May I paid $25.00. In June I decided I wanted to make another payment . I called customer service and the rep said the system wouldn't allow the payment to be processed and she didn't know why. I was told just let the dispute play out. I wrote a letter to the fraud department stating the charge is valid and to send me a statement. They took 2 payments out of my account in July and I have never ever received a statement. How they came up with the dollar amount to take out $90 plus some change twice in July, I do not know. Now it is the end of August and no money has been taken out of my account and have not received a statement after I requested it in writing. Poor customer service.

• Review fromScott I

  Date: 08/15/2024

  1 star
  Deceptive buisness practice. Failed to disclose they don't honor ADT contracts for early termination. The representative even admitted this was an issue when I attempted to resolve. And stated other costumers had the same issue I did. You want security go directly to ADT.

• Review fromChristian D

  Date: 08/13/2024

  1 star
  I worked here and it was a bad technical issues and receiving no help

• Review fromMike G.

  Date: 08/12/2024

  1 star
  I am in the process of buying a new home with DR Horton and safe haven is an "incentive" to use for discounts to provide home security. Initially a closing date was verbally mentioned for July 29, 2024, and around July 19, 2024 a rep from safe haven called to congratulate me on the closing of the home and to set up this "free" service. What I'm dumbfounded by is I was told that they got the alert from DR, Horton that my closing was coming up and they wanted to get this security service scheduled for install. Alas but the closing was never scheduled officially and as of this post, I have yet to close with no specific date yet. However I was already charged a 'set-up' fee of $99 2 weeks ago and after I noticed this charge taken from my bank account, I spoke with a rep that said "we are sorry for this and we will give you a refund". Most refunds should take a day or three max and as of this post, I still haven't seen the $99 refund for a service that should have NEVER been set up in the first place since the so called alert to close was bogus. When I called back the rep last Friday, I was told that the refund request was sent to the wrong dept. to process and that it would be sent to the proper dept. and be issued on 8/12/24. Nothing yet has been refunded. I know question the actually 'security' aspects of safe haven if they cannot handle a simple refund being sent to the correct dept. and to the fact they jumped the shark to set up and charge me for a service that may or may not be needed since I have NOT closed on my house yet. Also after reading all this bad reviews about Safe Haven, tells me they are not as 'Safe' as their title claims.

• Review fromJosie S

  Date: 07/28/2024

  1 star
  Terrible company! Safe Haven representatives have lied to us!! They were suppose to return two days after the panel was installed to install cameras. They didn't show up as scheduled after we took off work to be at home. After several calls, they said they had pushed the installation until Monday. I canceled within the 3 day right of recision, sent an email to customer service, had four conversations with Safe Haven to cancel, and after that, my bank was charged $64.41. They also caused my Fico score to drop 47 points from their inquiries!! They are not honest, not dependable and have caused us a lot of frustration and are sick over the entire process with them!! Don't sign up with this company!

• Review fromMELODY S

  Date: 07/27/2024

  1 star
  Poor customer service I was charged 59.00 for no service rendered..I cant wait until my contract is up...they charge enormous installation fees and leave you dangling in the wind...huge money grab

• Review fromCraig C

  Date: 07/25/2024

  1 star
  Was offered a $500 discount package through Porch. My initial discussion with Jesse (some sort of manager) left me with an unpleasant feeling. After asking some pointed questions about Z Wave technology (as I was previously unaware of the technology) rather that being patient and helpful with a potential client, he became short and condescending with me and actually told me to go to the web site and learn more about the system so I wouldn't waste his time, then call him back. THAT WILL NOT HAPPEN!

• Review fromTerance T

  Date: 07/24/2024

  1 star
  The door-to-door sales rep used scare tactics to convince us we needed a security system followed by a one-time deal that expired as soon as he walked away. We reviewed the company on Google and the rating was decent so we decided to proceed. Everything since then has been a horrendous experience. Our install tech told us that his idol was The Nightstalker and that he used the dark web to get an autographed picture from him, which is his prized possession. When we reported this to our sales rep he did mention we have a 3-day window to cancel if we wanted. We felt the security system was needed after that. A couple of months later of using the system we have had multiple mis-triggers, the features we were sold on do not function properly, and the service techs have admitted to these features not working well and that they are not serviceable. Since the system is not operating properly I have tried to trigger the clause in our contract that allows us to void the contract due to a nonoperating system. I have been on the phone with Customer Service and the Service Techs, going up to the Regional Director, for countless hours. They are claiming the system is operating properly even though they admit to the features not working appropriately. I have allowed the Techs to work on the system only to exacerbate more issues. There have been multiple occasions I reached out to Customer Service and am promised callbacks from Management, who never reach out. The company will not let me out of this contract as if I’m trying to strip their baby away from them in a custody battle. I have gone to the extent where I have the bank involved and they’re protecting me against Safe Haven. I would advise anyone interested in Safe Haven to reconsider. If you want ADT as your provider I’d recommend working with them directly as they seem to be more helpful.

• Review fromSean B

  Date: 07/24/2024

  1 star
  Deceptive Practices and Illegal Credit Checks - AVOID Safe Haven Security Services LLC! I am deeply disappointed and outraged by my experience with Safe Haven Security Services LLC. This company engages in deceptive and illegal business practices that violate consumer rights and federal law. Unauthorized Credit Check: I explicitly asked if providing my social security number would result in a credit check. I was assured multiple times that it was solely for identity verification in case of an alarm trigger. Despite this, a credit check was performed without my consent, which is a clear violation of the Fair Credit Reporting Act (FCRA). Misrepresentation and Manipulation: I feel that I was manipulated into providing my personal information under false pretenses. This kind of deceptive practice is not only unethical but also illegal. Systemic Deception: The situation is aggravated by the fact that a branch manager was present during this incident, training a new employee in these deceitful practices. This strongly suggests that such actions are not isolated incidents but part of a broader, systemic issue within Safe Haven Security Services LLC. Violation of Privacy Rights: I have formally exercised all my privacy rights as outlined in their Privacy Policy and state laws, demanding disclosure, deletion, and correction of my personal information. I have also requested that they cease using or selling my information for targeted advertising. The company's handling of my personal information is highly concerning and indicative of their disregard for privacy laws. Safe Haven Security Services LLC has demonstrated a blatant disregard for consumer rights and federal law. Their deceptive practices and systemic dishonesty are unacceptable. I urge potential customers to avoid this company at all costs and to seek security services from more reputable and ethical providers. Safe Haven Security Services LLC should be held accountable for their illegal and unethical actions.