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Business Profile

Tree Services

Early Bird Tree Service LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/27/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Early Bird Tree Service to cut down multiple trees and haul the trees trunks, limbs and other brush away. Also to cut a dead branch out of an evergreen tree. They were supposed to grind down all the stumps. They said that they had grinded all of them down but upon looking at the area I found some that were still sticking above the ground. Also was left two brush piles, that are actually on other people's property. I have called them almost every day for the past two weeks on their company phone and their personal phone and they never answer. They also did this to my 86 year old parents. Please make them come back and finish the job. Thank you, Richard M Roark Jr.

    Customer Answer

    Date: 05/21/2024

    My complaint has been resolved.

  • Initial Complaint

    Date:12/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tree service was hired to cut down multiple trees and haul away. I have called over and over for over 2 weeks. They do not answer the business phone or the personal phone. They did not haul away the very large logs from the trees. They also used some of the logs to cross over a drainage ditch that carries over flow behind many homes and left the large logs blocking the flow of water. The limbs and such that we did not make them remove but take to nearby ***** have not been moved to the agreed upon place. Also the large logs that made up a fence were moved to get access to the ***** and have not be moved back. All the logs in question are not movable by hand or even multiple men. They were using equipment to move them. I am an 86 year old woman and I can not in good health handle this stress of what they have done. My husband is 86 also and has *********** the way we have been treated is not healthy for him either. Please make them come back and finish the job. Thank you, ****************************

Early Bird Tree Service LLC is NOT a BBB Accredited Business.

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