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Business Profile

Computer Software Developers

ClubReady LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/30/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Club Ready guaranteed we would have an exit fee waived from them. Manager approval. Now that manager is no longer with the company they will not approve this. Yet, we have had time and time again many issues with them. They promised us a software that does NOT perform as promised. 1) Club Ready assured us that Childcare is within there solution - this is false. 2) Club Ready told us that purchases could be made in the app - this is false 3) Club Ready messed up our system so badly that upon opening no one was charged and no bookings could be made 4) Club Ready is continuously in a state of being down 5) Club Ready left us with no representative for months while our email inquiries wen no where 6) Club Ready was going to place a request for software reimbursement- months later I heard nothing. But when I brought it up again, within hours the reimbursement was completed. Clearly, the ball was dropped.7) We last spoke with ***** ******* 2/9/23 - where is the 2+years for that? 8) Club Ready claimed to have integrated 2 way texting in the platform - this is false. We had to then add on Club Ready Connect - a product that is severely lacking.

    Business Response

    Date: 11/15/2024

    There was a product fee waived (MFA) which we did honor. In our ticketing system, on October 30th, we did explain to the customer that if at a previous time the exit file fee was waived by a manager that is no longer with our company, that was over a year ago and only at that time.  The customer didn't follow through with accepting that offer at that time.   I have attached a document with conversations from our ticketing system explaining to the customer why the exit file fee would not be part of any fees waived.. 

     

ClubReady LLC is NOT a BBB Accredited Business.

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