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Business Profile

Auto Detailing

Detail On Demand

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Detailing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/30/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a full detail done on 6/28 on our Bronco, the Bronco has a protective film on the windshield and while cleaning it they left scratches in the film. They refuse to take accountability and pay for the repair or replacement.

    Business Response

    Date: 06/30/2023


    I hope this message finds you well. I am reaching out to address a matter regarding our recent services provided. 

    Regrettably, we were not previously informed about the presence of a protection film on the windshield before conducting our services. As a result, we find ourselves unable to assume any liability in this situation. Furthermore, I have noticed that the paper receipt you kindly shared with us includes warnings and instructions explicitly stating not to scrub the surface. 

    It is crucial to mention that had we been made aware of the protection film's existence and received proper instructions, we would have taken the necessary precautions and accepted our responsibility accordingly. However, due to the lack of communication from any party involved during the detailing process or prior to it, we cannot and should not be held liable for any damages incurred. 

    We value our customers' satisfaction greatly and aim to provide exceptional services. If there is anything we can do to assist you further or address any concerns you may have, please do not hesitate to reach out to us. We are committed to resolving this matter in a professional and satisfactory manner.

    Thank you for your understanding and cooperation in this situation.

    regards,
    ***** **********

  • Initial Complaint

    Date:10/10/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I would like to first add that the business is not legally registered in the state of Missouri. The business also does not have a city business license in the city business of ******* to be operating in city limits. I found Detail On Demand on Google and they came out and detailed my car inside and out and on the outside when they detailed it with the power washer it chipped my car. I am a business owner myself and offered to help the owner of the non register business ****** **********" register his business legally he declined the help.

    Business Response

    Date: 10/31/2022

    The customer had chips on the bumper of the car when I started the job.  I mentioned this to him.  And we didn't cause any new chips.

    Business Response

    Date: 11/01/2022

    Customer is unwilling to allow a professional paint expert to check paint’s condition to see if it’s already failing or has been resprayed. Customers video proof is blurry and unrecognizable. 

    Customer Answer

    Date: 11/02/2022

    Complaint: ********

    I am rejecting this response because:I never said that a paint professional couldn’t look at my car. 

    Sincerely,

    ****** ********

Detail On Demand is NOT a BBB Accredited Business.

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