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Business Profile

Mailing Services

PostNet

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/21/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Receiving Unwanted Malicious SPAM emails from someone using this address, **************************************************************************, using the name Protection Bee. This is not the first Post Net location that the address has been used as the Unsubscribe address on SPAM/Phishing emails. In fact this seems to be a common business that is used as a front for distributors of SPAM. Something that perhaps the **************** for Post Net should address. I was hoping with the company name and suite # **** that the people at Post Net could help address this problem and get the people sending these Unwanted Garbage emails to stop. It is not only Unprofessional for someone to do this but also Blatantly Malicious. Could Post Net please help by speaking to whoever Protection Bee is and ask them to stop sending people Useless SPAM emails? It would really be appreciated. Thank you.

    Business Response

    Date: 08/16/2022

    Thank you for bringing this issue to our attention. We provide mailbox services to over 750 customers at our ************ location. The mailbox you referenced is not the registered name of the current or past mailbox customers.

    Unfortunately we cannot control how our customers choose to operate their business. I know that receiving spam and junk mail is very frustrating.

    I will speak to our partner company who manage the acquisition of our customers to see if that have had other complaints or issues with this particular box holder. I will also make the same inquiry to PostNet International.

     

    *********************

    Owner, PostNet ************, **

    Customer Answer

    Date: 08/16/2022

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

PostNet is NOT a BBB Accredited Business.

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