Reviews

Review Details

• Review fromJason M

  Date: 02/22/2025

  1 star
  I purchased a car on November 9, 2024. I purchased a car with a trade in. It is now almost the end of February and I'm waiting on my car title. I have filed four complaints. Two with state AGs and two with the CFPB and FTC. I hope something gets done.

• Review fromKelsey F

  Date: 11/24/2024

  1 star
  Very disappointed! We purchased a vehicle right before school for our 17 year old son, excited for his first car.. about a week later coil goes bad, we called in salesman was frustrating to even talk to. We had it fixed by our mechanic… 2 months later car totally dies and my son has no car. We go into dealership to share information to see if we can get any help and sends him information from mechanic… he was very defensive and rude… had no customer service value for us, did not give us any hope for anything. The manager emails us and is not helping at all. Now we are in a bind down a car and a devastated son. We DO NOT recommend Drive Appeal to anyone!!!

• Review fromRobert B

  Date: 08/01/2024

  1 star

  Robert B

  Date: 08/01/2024

  Buyer beware!!! Be incredibly careful buying any car from Drive Appeal! I bought an “As Is” vehicle from this company and two days after the purchase, the check engine light came on. I took the vehicle back to the dealership and they ran a diagnostic test on the light which came up Misfired 8 cylinder. Drive Appeal’s answer to that was to tell me the vehicle was purchased "As Is” so there’s nothing we can do to help, no money back, no money off the price of purchase or the cost of repair, NO CUSTOMER SERVICE whatsoever! Clearly this is a company only looking for a sale and not striving for customer satisfaction nor caring about retaining a repeat customer. I’m writing this to inform others of this company's business practices in hopes of protecting others from the nightmare I’ve been through. Because of this, I am forced to be stuck in an unimaginable bind because not only do I have to work, but I am disabled needing to have a safe vehicle to get to and from medical appts and stuck trying to find yet another new vehicle in order to assure my safety but financially I'm completely tapped out paying for repairs and taking out a loan on this “As Is new vehicle” which we all know upon taking out the loan, one owes more than the vehicle is worth, causing an additional expense. I’m literally going further and further backwards with the purchase of this UNSAFE to drive vehicle. It’s not like a small scratch and dent making it an “as is” product, this is major safety “as is” issues. I do understand the (as is) laws but if the vehicle has problems within a week of purchase, the buyer should get a refund, or at the very least the option to trade the vehicle for another or allow Drive Appeal’s mechanic to repair it

  Drive Appeal

  Date: 08/02/2024

  ****************** purchased the 2013 Land Rover, which had ******* miles, for $8,990 on July 15,2024. We fully disclosed that the vehicle was sold "as is," ***************** was offered an extended warranty at the time of sale, which he chose to decline. Additionally, ****************** requested that the vehicle be taken to his mechanic for an inspection before finalizing the purchase. He picked up the vehicle on July 12 at 10 a.m. for his 2 p.m. appointment with his mechanic and returned at 4 p.m., indicating that the Land Rover had checked out and wished to proceed with the purchase. On July 22, ***************** contacted us to inform us that a check engine light had appeared,although the vehicle was still running fine. Our salesman invited him to return the vehicle to identify the code, indicating a misfire in cylinder 8. ***************** now reports that the vehicle has leaks and needs repairs. It is important to note that at the time of purchase, both ****************** and his mechanic confirmed the vehicle to be in satisfactory condition, with no immediate need for repairs. Mr. ******** spent more than five hours with the vehicle before purchase, and his mechanic independently inspected it. We understand that maintenance and repairs are a costly part of owning a vehicle, especially one of this age and mileage. Drive Appeal cannot predict future mechanical issues in any vehicle, which is why we encourage consumers to consider purchasing warranties to cover unforeseen expenses. If ****************** would like to use our shop for his vehicle repairs, we would offer him a substantial discount compared to what he was quoted from the shop he frequents.

• Review fromStan F

  Date: 10/26/2023

  5 stars
  Mike was awesome with helping me find the right vehicle! Drive Appeal Bloomington is the REAL DEAL! Upfront, and honest. I will be back! Already sent my sister to talk to Mike. Thanks!!!!!!!!

• Review fromTravas R

  Date: 09/05/2023

  1 star
  I had my vehicle less then a week and less then 400 miles. The a/c was blowing cold in the vents but when you changed it to defrost or floor it would blow hot air on the driver side and the passenger side was cold. Asked them about it and they basically said you need to recharge the a/c system cause the freon is low or it would be a ac heater blend door actuator or Heater control value. Try those and you won't have to pay a shop $200 to diagnose your vehicle. don't waste your time buying from them. they are a true as is dealership and they only think of themselves first. The customer is not taken care of. I have noticed other things on the vehicle also but they were easier fixes. Like the rear bumper facial. The top of the facia was not even clipped into any of the mounting clips. Guess if you buy from there make sure you 100% check everything before it leaves cause you are screwed when you drive out of the lot..... Becomes your problem 100% Buy from somewhere else that will stand behind even their used vehicles

• Review fromDavid O

  Date: 08/10/2023

  1 star

  David O

  Date: 08/10/2023

  First, leaving the dealership I realized that the gas was nearly empty, so I had to stop halfway home for a $60 fill. Not the end of the world but why not fill the cars for people paying 10k+ for a car? Next, the oil change light came on a week later. Again, why not check/change the oil before selling the car? It speaks to a lack of quality control at best, and negligence at worst. When I brought the car in for the oil change, the cabin and engine air filters looked like they hadn't been changed in a decade. So we are up to $60 for the gas, $99 for an oil change and $75 for the filters ($234) within a week of buying the car for full blue book value. **All things that, in my opinion, a reputable car dealership would have taken care of immediately upon receipt of the vehicle.** I decided to bring it to the local Honda dealership for a full inspection. Here's what they found: - Left spool valve and oil pump gasket seeping. Fluid 'all over front of subframe.' - Front brakes improperly installed and not lubricated - Bolt missing on bracket of right front stabilizer bar -Left front lower control arm bushing separating - Left front axle outer boot torn, axle oscillating when driving - Seized oil dipstick - A small leak in the exhaust system Since there is a repair shop connected to the dealership, I don't believe there is any excuse why this car wasn't properly vetted before selling- outside of a lack of concern for the customer and an interest in saving a buck at the potential cost of the health and safety of my family (in my opinion.) Shockingly, I also did not receive my license plates within the 21 day period that the temporary plates were valid. When I bought the car I was told that they are 'basically the DMV' and that they handled these things internally. I had to follow up twice before they were finally (allegedly) sent. They blamed the DMV... so, themselves? Overall, just not a good experience and I would not recommend.

  Drive Appeal

  Date: 08/11/2023

  Thank you for taking the time to share your concerns regarding your recent vehicle purchase from our dealership. I understand your frustrations and concerns, and I would like to address each point you've brought up.1. **Gas and Basic Maintenance**: It's customary for used cars, especially older models, to be sold "as is." While new vehicles often come with a full tank of gas and recent maintenance, older used cars do not always receive the same treatment. Given the competitive pricing and the nature of used vehicles, filling up the gas or doing oil changes beforehand isn't always factored into the pricing. 2. **Vehicle Age and Condition**: The vehicle in question is a decade old with over ******* miles on it. This means it has seen significant road use and wear and tear. It's not uncommon for vehicles of this age and mileage to have multiple areas that require attention. Regular maintenance and replacements are a natural part of owning an older vehicle.3. ************************* The vehicle was priced based on its age, mileage, and "as is" condition. We sell older vehicles to cater to customers looking for more budget-friendly options. The potential issues you listed from the ***** dealership's inspection are, unfortunately, common with vehicles of this age. While we strive to ensure the basic operational quality of our vehicles, we might not catch every minor defect, especially if they are not causing immediate operational problems.4. **License Plates**: We apologize for the delay in the license plate delivery. Our intent was not to mislead but to simplify the process for our customers by managing the *** tasks internally. We strive to maintain efficient communication and timely delivery, but occasionally unforeseen delays occur.I understand that your experience might not have met your expectations, but I hope this provides clarity on the context in which older used cars are sold. While our in-house shop inspects cars to ensure they are roadworthy, our primary focus is on major mechanical components and safety features.Your feedback is invaluable, and we will certainly take it into consideration as we continually aim to improve our services and customer experience. Please feel free to reach out if you have any further concerns or if there's anything else we can assist you with.

• Review fromJanet T

  Date: 05/31/2023

  1 star
  Bought a Yukon from Mike at drive appeal 2 weeks ago. On way home check engine light comes on I text him he says don’t worry it’s got good warranty the 3 thousand miles or 3 months through Allstate is great. Took to shop and the side detection system failed, no coolant for the AC , and 4 injectors out. I paid 28000 for a car I can’t drive. I called Mike asking for the owner’s information and he hangs up on me. Not a good guy or dealership to deal with. DONT BUY FROM THEM

• Review fromCasey N

  Date: 04/14/2023

  1 star
  Vehicle purchased 12/10/22 with a warranty - mechanical breakdown within 92 days - claims for repair DENIED warranty does not cover pre-existing conditions - Drive Appeal does not acknowledge any wrong doing selling a vehicle that within 90 days of purchase is determined that at my expense the problem was pre-existing - that was done prior to the sale of the vehicle to me on 12/10/22 - Warranty is no good for any coverage so that was 3, 500 waste of money and now will have no option but to pay the 5,000 I do not have - There is no recourse or help for people that purchase vehicles with problems - I am stuck with a vehicle that does not run creates a hardship to get to work to pay for that vehicle - just want to make sure everyone is aware before purchasing this company does not stand by their products

• Review fromMark S

  Date: 12/15/2022

  1 star
  I bought a 2014 Ram in January of 2022, 9 months later I started have problems with what I thought was my front left hub. After brining it to my local auto shop they told me it was not the hub but the transfer case, do to the difference in the size of my tires. When I bought the truck they told me they put new tires on it, they only put new tires on the back and didnt even bother to match them by make. There was almost an inch difference in size of the tires from front to the back, I purchased new tires and that fixed the problem. When I contact Drive Appeal about it they said they would contact to Auto place I brought it to, they never did, they also have not called me back after calling and texting them several times.

• Review fromJim J

  Date: 11/19/2022

  1 star

  Jim J

  Date: 11/19/2022

  My 19 year old son was in need of a vehicle and found one of interest on their website at the Bloomington location. I could not miss work that day so I sent him there with the understanding that I would co-sign on a loan as he had no credit history. He drove the vehicle and after running his credit, was told he would need a co-signer. I completed the application on-line and once approved, he was told that vehicle had been sold. He was shown another more expensive vehicle that was similar and agreed to purchase that one. I normally finance vehicles through the dealerships as most of the local banks cannot match the rates offered at the dealerships so I figured the interest rate would be somewhat competitive. The rate that Drive Appeal gave us was 2.25% higher than most local published rates and my credit score is well over 800. I realize that we should have done our homework and not been in such a rush - I've done F&I work at a dealership years ago. Just check your options before using their sources and watch the bait and switch - I regret sending my son there on his own.

  Drive Appeal

  Date: 11/22/2022

  The credit union publishes rates for their direct-to-members program who qualify for certain discounts on rates such as auto withdrawal, electronic payroll deposits, etc. The indirect program for dealers is a separate program. The rates are not the same, and dealers do make profit from financing vehicles through the indirect program.***************** did question the rate during the process, and the rate was clarified- yes ****%. As ***************** stated, he was an 800 and his son was a 0 with no tradelines. This rate is a reflection of the combination of credit. The loan docs were signed. ***************** also failed to mention that we gave a $2000 discount on the vehicle to make up for the original vehicle being sold. If he wishes to refinance the vehicle, he may do so.