We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tailor

Tailors on Blake

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tailor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ** getting married August 3rd 2023 I started working with Tailors on Blake on June 2nd for my first fitting, June 22 for my second fitting, July 12 for my third fitting, and today was my last fitting.I didnt know there were going to be this many fittings. I was told on my first fitting that the total would be $650. After the second fitting, she asked if I wanted a bustle, to which I said yes. I was told that it would be a maximum of $200.At every fitting I continued to make sure that we were all on the same page of how much money I had already put down($500), and how much was left over.Today after putting on the dress for one last fitting, quality was great I loved it. I then get to the front desk to pay the remaining balance and its gone up almost double.I honestly started shaking because that was way over what I had planned for. I was told that the reason for the increase was because this was my fourth fitting and there were continuous changes. Which I confronted that with the fact that I had continuously through the whole process, not only put more money down, but also double checked on how much the total would be. She said there was also the tax. I paid it, thanked the tailor for her quality work, but I was beyond upset and in fact started crying.

    Business Response

    Date: 08/19/2023

    *******,

    You are correct in that you checked on the charges each time you were in.  We had the initial charge on your copy of the original charge which did not change upon pick up.  When we asked whether you wanted it bustled, we gave you a range of $200-$240 and didn't know what it would be until we pinned it and worked on it. You did hear this when we discussed the bustle-the front of the store staff heard the conversation.  Upon pick up, the tailor did in fact charge you more than she quoted and we took off the extra charge of the bustle which was $40.00.  We didn't talk about ** sales tax until you were here to pick it up. This added an extra $63.96 to your total price. We have no control over charging ** sales tax. This the cost of doing business in most states.  It was never our intent to surprise you with the pricing-we felt we were very transparent and I'm so sorry if you didn't follow the discussion of costs. Our goal has always been to help make each bride feel they look their best on their big day along with staying in line of budgets.

     

    Sincerely,

    ***********************

     

     

Tailors on Blake is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.