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Business Profile

Computer Software Developers

SPS Commerce

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Reviews

Customer Review Ratings

1.15

Average of 26 Customer Reviews

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Review Details

  • Pauline M

    Date: 03/06/2023

    Pauline M

    Date: 03/06/2023

    Stay away! stay away from this company! They are a Rip-off! We paid them 6 month before we were able to use the **** After the system was setup we still had continue problems. Some were fixed and some were not. We had issue with them trying to bill us for more documents then what was processed through there system. Still having issues with there system sending duplicate document to our customer and they have no fix for that. Now that we cancel our account they want us to pay another 5 month for a service we do not need or will use.

    SPS Commerce

    Date: 03/09/2023

    Hi,Thank you for sharing your feedback! I can understand your frustration, however, SPS Commerce has maintained by the terms of your signed agreement. If you have any questions, we would be happy to further discuss this with you. Thank you!

  • Hillary H.

    Date: 02/20/2023

    Hillary H.

    Date: 02/20/2023

    Terrible customer service, terrible management. I am trying to get my account set up and my trading partners ready to receive POs but my implementation specialist wont return call or emails and neither will her manager. I have used other EDI companies that are less complex and take better care of their customers.

    SPS Commerce

    Date: 02/20/2023

    Hi,Thank you for sharing your feedback. We are sorry to hear that your service expectations were not met. I will be taking a look at this internally to see where things are at. I will reach out to you directly to further discuss. Thank you!

  • stephen W

    Date: 09/21/2022

    stephen W

    Date: 09/21/2022

    This is a ZERO star. Obviously, I'm not the only one here and don't expect them to do the right thing so I'm just leaving this as a WARNING.I paid for their service for about a year. NEVER ONCE USED IT.Not even ONE time.Still paid.I cancelled and then get another bill for 2 months.I explained to them that I never used their service and cancelled months ago and their reply was, "your contract states you'll notify 30 days in advance of termination."Once again, Never used the service but paid AT LEAST $1,000. Now, they want $300 more.Stay away from companies like this.Find another solution to your EDI needs.

    SPS Commerce

    Date: 09/22/2022

    Hi, Thank you for taking the time to share your feedback! I can understand your frustration, however, SPS Commerce has maintained by the terms of your signed agreement. If you have any questions, we would be happy to further discuss this with you. Thank you!

    stephen W

    Date: 09/22/2022

    You absolutely do nothing to help make your customers feel better about your company. Your response is callous and uncaring. I will advise here and social media to not use this company.

  • Jeewan B

    Date: 08/19/2022

    Jeewan B

    Date: 08/19/2022

    I tried to close my account. It has been a year, and my account has not been closed by them. They told me flat out lies before signing up. And they are now saying to pay for the year that I have not used their service. They deserve bankruptcy. I will host a party if they ever go bankrupt and I don't even do parties.I will do an update only after they close my account. If you read this without any updates, that means that my account is still not closed, and they are still trying to charge me. Would pay $100 to give negative 10 star rating if an option ever existed. Going to post on other review platforms so that I may warn others that these guys don't allow you to close your account.

    SPS Commerce

    Date: 08/22/2022

    Hi ******, Thank you for sharing your feedback. I can understand your frustrations with our billing process. The agreement that was signed is a 12 month agreement. Billing begins at contract signature as resources are assigned to begin solution set up. If you have additional questions, feel free to contact me at ************************************** Thank you! ******

  • Reel Grip, Ltd. A

    Date: 07/26/2022

    Reel Grip, Ltd. A

    Date: 07/26/2022

    Awful customer service and they over charged us on a flat fee basis for years. Do not fall for the flat fee charge, you should be billed on a per document basis. They're overall **************** Rating speaks for itself.

    SPS Commerce

    Date: 07/27/2022

    Hi ******, Thank you for taking the time to share your feedback. I can understand your frustration, however, SPS Commerce has maintained by the terms of your signed agreement. If you have any questions, we would be happy to further discuss this with you. Thank you!

  • Daniel

    Date: 07/06/2022

    Daniel

    Date: 07/06/2022

    Stay away, stay far away...Despite promises that the service would work once we went live with our customers, our company was left holding the bag. SPS was never able to successfully implement the service as agreed upon. As a result, our customer was upset, and our company spent hours working manually through the *** alternative...During all of this, despite never actually being able to utilized the agreed upon service, SPS insists that we owe them $$$ for the two months they spent wasting my team's time. Stay clear away from this company, use an alternative....any alternative!

    SPS Commerce

    Date: 07/08/2022

    Hi ******,Thank you for your feedback. We understand how frustrating it can be when your expectations are not met. Our team had multiple conversations with you regarding your solution and invoice terms. We strive to provide a superior customer experience and welcome your feedback at any time at ************************************* Thank you!

    Daniel

    Date: 07/08/2022

    It took days to get a response from SPS, and, as you said, "your team had multiple conversations with me". This is accurate, solely due to the number of times I begged for support. SPS doesn't understand that "conversations" don't equate to support. Rather, actions lead to support; SPS has proven in my case that words are meaningless and that they are unwilling to do what is necessary to complete the job. Signed a long time customer, a customer no more.

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