Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SPS is guilty under The Homeowners Protection Act of **** (HPA or PMI Cancellation Act, or Act) was signed into law on July 29, ****, became effective on July 29, **** Our loan #********** has been intentionally and illegally charged PMI for years. After multiple attempts to contact them they continue to act in a unlawful way. This loan has qualified for years under (LTV) thresholds ( current value is 403k and we owe 264k)We did take advantage of the ***** hardship forbearance in October 2021. This cannot be used against ** in continuing to charge ** PMI.

  Business Response

  Date: 05/15/2023

  Hi,

  Thank you for reaching out! SPS Commerce isn't a lender, so we wouldn't be working with loans or PMI. We would like to confirm your message has reached the correct company. I'm going to send you an email directly in a moment to gather some clarifying information.

  Thank you, 

• Initial Complaint

  Date:12/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One of our customers uses SPS Commerce. So, we have to do testing with SPS Commerce to accept orders from our customer. SPS charges a fee to do this testing and if it is not completed within a month they start charging additional fees. The testing we did was completed within a month from start to finish. However, due to SPS not sending the ** in a timely fashion they started charging late fees.Also, I believe it is unethical of them to reach out to people and demand that they use SPS. This has happened multiple times.

  Business Response

  Date: 12/28/2022

  Hi, 

   

  Thank you for your feedback! As a reminder, invoices are issued per the terms of your agreement. I will be reaching out directly to further discuss. 

   

  Thank you, 

  Customer Answer

  Date: 12/28/2022

   I am rejecting this response because:  The project was not completed per their terms due to their lack of action and response.  This is the regular practice with them, delay and bill the other party for everything.
  
  
  

  Business Response

  Date: 12/29/2022

  Hi,

  Once the agreement was signed, the testing solution was available the next business day. As there was a signed agreement between your company and SPS Commerce, the contracted services are valid per the terms of your agreement. I will be reaching out to you directly to resolve any outstanding questions. 

  Thank you, 

  Customer Answer

  Date: 12/29/2022

   I am rejecting this response because:
  
  
  

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SPS Commerce failed to deliver their EDI services as stated in my contract. I was told by ***************** that DSCO testing was complete back in May and nothing else needed to be done. When my products launched online in September, I found out that **** failed steps and did not move the connection from testing to active. This caused me to have to ship orders myself out of compliance. I lost money and have paid over $1000 for nothing. Please refund me ASAP due to your company's negligence.

  Business Response

  Date: 10/12/2022

  Hi, 

  Thank you for reaching out to us! We understand your frustration and your account is currently being reviewed. Our team will be reaching out to you directly to further discuss. 

  Thank you, 

  ***********;