Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:12/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We had ************** come to our house to look at a small settlement crack. They determined they would have to break out the concrete floor and inspect drain tile, and route water to sump pump. We gave them $200 as a down payment for the work on 11/4/2022. We informed them on 11/12/2022 we decided NOT to go ahead with the job on 12/5. They told us they would NOT refund us our money but instead keep it if we decided to proceed with the job.I informed them on 12/9/2022 that we wanted our money back since they did not perform any service for us and if we did not hear from them by 12/16/2022 I would be filing a complaint with the BBB. We have heard nothing from them.
Business Response
Date: 01/11/2023
Hello,
I was notified on 12/12/22 that the homeowners requested for a refund of their down payment. Our contract does state that the 10% down payment is non-refundable. However, after reviewing the project I authorized a refund of the $200 down payment. I spoke with our accounting department and they issued a check and mailed it to the homeowner on 1/4/23. I apologize that the refund wasn't sent immediately.
Best Regards,
*****************
General Manager
************
***********************************
www.safebasements.com
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