We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Swimming Pools

Clear Choice Pool and Spa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Swimming Pools.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 12th 2022 Clear Choice ordered a part for our hot tub with down payment of $700.00. Said part would be in within a weeks time. It is now June and still waiting. Every week they say it is in New Brighton and being delivered to them. They don't return calls so we have gone to their shop several times trying to get an answer to no avail. Please help resolve this issue.

    Customer Answer

    Date: 06/10/2022

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.


    The Hot Tub issue has been repaired.


  • Initial Complaint

    Date:05/31/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased pool cover from Clear Choice Pool and Spa. Shortly after it was installed found that there is a rip in the seam Clear Choice has been stalling on making repairs under warranty. My wife has been calling them over the last year along with text messages to get them back to make repairs but there is no reply, or they would just say somebody will be there in next couple of weeks. Talked with Rob at Cover Star **************. All text messages with ************* have been set to Rob and he said he would talk to Clear Choice Pool about this matter. Still, no one has called back or replied in any form of message in the last week from Clear Choice. The factory Cover Star is willing to make repairs to the cover under warranty. The repairs will take about 2 weeks the cover needs to be removed and sent back to factory where repairs will be done and then sent back to Clear Choice so they can reinstall it back on the pool. Everything should be done under warranty as there is a one-year parts and labor warranty on this cover and Clear Choice was notified right a way of problem they have been the one stalling to get this done. If Clear Choice is not willing to do the work, they should say so and refund part of the money so that another company can be hired to make repairs to the cover under warranty.Thanks *******************

    Business Response

    Date: 06/27/2022

    We have been in contact with the customer a couple of times. We removed the pool cover on Thursday, 6/23/22 and have sent it back to the manufacturer for warranty.

Clear Choice Pool and Spa is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.