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Business Profile

Electronics and Technology

Wamatek

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/10/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First I ordered the phone on May 26th and got it June 6th. Even though it said 1-3 day ship. Second it was the wrong phone. I ordered note 10+ and got a note. Easy mistake, butI can't get a hold of anyone and they take a day or more to respond to each email and they are running me in circles. If you call never and answer or return call to voice-mail. Now the voice-mail is full and can't leave a message.

    Business Response

    Date: 06/17/2022

    Sorry about the inconvenience, *******.

    We sent you a return label.  Please make sure that the device is factory reset before shipping.
    Thanks

  • Initial Complaint

    Date:05/23/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have purchased a phone and it has passed the expected delivery date. I dont think the phone has even shipped. I have reached out to Wamatek four times via email asking for a tracking number and wondering when the phone will ship. They have yet to respond. As a college student this was a very big purchase for me and the thought of being scammed is frightening. It would be nice to hear back from them and to have my phone ship soon (hopefully).

    Business Response

    Date: 05/28/2022

    Kayla,

    Thank you for placing an order with us and sorry about the confusion.
    We shipped your order and emailed you tracking information.
    Please reach out to us at ********************************** if you have any questions.
    Thanks

  • Initial Complaint

    Date:05/20/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an unlocked phone in a certain color and I received a locked phone in the wrong color. I sent the company emails with no response

    Business Response

    Date: 05/28/2022

    *****,

    Sorry about the inconvenience with your recent order. We sent you a return shipping label for a full refund or exchange. Please reach out to us at ********************************** if you have any questions.
    Thanks.

Wamatek is NOT a BBB Accredited Business.

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