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Business Profile

Auto Customizations

Straight Line Customs, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Customizations.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Brought my father's 75 Corvette to Straight Line at suggestion of my auto mechanic after he did the brakes on my vehicle. Straight Line required a $500 deposit paid by check. After multiple weeks, the owner *** called to tell me that the car was in "terrible shape, needed a complete overhaul INCLUDING BRAKES and his recommendation was to completely rebuild the car for about $50-$60,000, so I would have a brand new Corvette with the old body on it. I had the car towed to another restorer who is now working on the car, and said the car does need some work, more like $10-$15,000 worth, and definitely does NOT need brakes done as they obviously were just done.I requested my deposit back from Straight Line leaving a rather terse voicemail after several months, as they seemed rather negligent about a refund; it is quite apparent that they did very little work, if any on the car, and they were lying about the brakes. *** called me back stating that I had been informed that the deposit was non-refundable, so he is basically taking $500 from me for doing nothing but storing the car while he was not working on it "because he didn't have the staff to look at it yet."

Straight Line Customs, Inc. is NOT a BBB Accredited Business.

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