We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Multimedia Computers

BNP Media

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Multimedia Computers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I don't know how BNP Media, **** / BNP Media II, LLC. got my email address, but they've been spamming me with emails and selling my contact information to other companies without my consent. The "unsubscribe" link on their emails is false; it leads to an unsubscribe page that doesn't actually do anything. There doesn't seem to be a way to unsubscribe from this multitude of emails I don't want. I've been receiving spam emails from *******************************, ********************, ********************, and others that BNP sold my information to. They've made unsubscribing difficult or impossible.

    Business Response

    Date: 07/02/2024

    To Whom It ************* I am writing to you today in response to ID: ********.  We have removed *********************** from our database; it may take up to 10 days for it to become effective.  Ms. **** should not receive any further communication from BNP Media.  If you have any questions or additional concerns, please do not hesitate to reach out to me.

    Thank you -

    *********************

    BNP Media.

    Customer Answer

    Date: 07/08/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    I hope this means I will stop receiving communication from all the various BNP Media affiliates. And I hope the company has started including legitimate, functional "unsubscribe" links in its emails. It's really not OK to sign someone up for a bunch of unsolicited emails and then give them no functional option to unsubscribe.

    Regards,

    ***********************

  • Initial Complaint

    Date:08/25/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    BNP Media is an umbrella over several online and print media outlets targeted at specific industries - in my case consulting engineering. Upon signing up for a single webinar relevant to my work, choosing all options during the sign-up process to minimize other contact by email unrelated to the webinar I started receiving several emails from different BNP Media companies. I followed the link in one of the emails to the BNP Media subscription preferences interface and ensured I had opted out of all forms of contact. The emails kept coming. I unsubscribed from individual BNP Media companies' emails, which I now consider spam, only to have additional emails from additional BNP Media companies flood my inbox. This company's business model seems to focus on spamming for impressions and associated ad revenue, and trying to play whack-a-mole to stop the spam is costing me time each week during my work.

    Business Response

    Date: 09/07/2023

    *********************************** email addresses have been removed from receiving any further email communication from any BNP Media brands.

    Customer Answer

    Date: 09/20/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *******************************

BNP Media is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.