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Business Profile

Tree Services

Tree Fellers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/31/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a quote on Sept. 19 2022 to remove a tree in our front yard including $300 to grind the *****. **** was cut down early December 2022 but the ***** was going to be ground down when he had the machine. Followed up on Jan 7 2023 re: ***** with no response. Followed up March 5th and was told they had a list to do and would get to ours after the storm clean up was finished. Followed up April 24th 2023 asking to grind the ***** or return the $300 - no response. Followed up May 7th asking for a date and time he would be at our house to grind the ***** or to return money to **. He responded "I have grinder this weekend" and when asked for a date and time he never responded. As of May 24th there has been no response with either a plan to refund the money or to complete the service.

    Business Response

    Date: 06/02/2023

    This was done in error. This complaint was about someone who was representing himself as working for our company who did not. 

    he was a tree worker, who was asked to do some estimating. We discovered he was not turning in his estimates, and we became suspicious that he was keeping them for himself to do elsewhere or on the side. We fired him.  That was in September I believe.  three months later, in December, he started working for the folks here making the complaint. 

    he let them believe that they were working with us apparently, but they were not. We never received any money from them, we never did any work for them. We are the victims of fraud, and this is not how we conduct business. The police are being notified to investigate the fraud. 

    The homeowners have apologized to me for the bad review they posted on ******* and I will ask them to also remove this complaint. Thank you.  

    if you need to discuss this I can be reached at ************, anytime by text, and if you dont get me by calling me, you will need to call back. I dont always get my voicemail.  thank you

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