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Business Profile

Credit Union

KALSEE Credit Union
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for KALSEE Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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KALSEE Credit Union has 5 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/18/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an auto loan through Kalsee Credit Union and since the 7/16/2020 they have taken the auto payment out twice back to back leaving my bank accout at a negative every time. I have not authorized one payment let alone two payments being taken out. Some months only one payment was taken out due to the fact that my previous bank stopped transactions that would put me in a negative balance. And they do not take the payment out until anywhere between 7pm-9pm when I can't contact them until the next morning when it is pending on my account. I have contacted them and they have said that they do not see my authorization to have a reoccurring payment. Which I indeed have not selected a reoccurring payment, I haven't had this problem until I started paying online due to working further away than I did when I would go into the branch to pay before work. And during Covid when the banks were limited.

      Business Response

      Date: 06/21/2022

      We have attempted contact with our member to resolve this issue.  I am sorry that there was misunderstanding or miscommunication in this problem that appears on our member loan account.

      To date we have received 1 duplicate payment and anticipate possibly the next will post to the loan in the next day to two.  We have refunded the first payment from 5/18 and we will refund the second payment in June as soon as it is received.

      I apologize that this was not taken care of when the scheduled payments were deleted but we will resolve and your payments will be credited back to the account from which the funds were withdrawn.  Any further questions concerning this issue please feel free to contact ************************* at ************ for further assistance

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