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Business Profile

Computer Programming

Certedrive Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Programming.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order a retest from the company at $250 and they took out $500 which 250 was unauthorized and they said they sent me a check that I have not received and put a stop payment on it because they said **************** put a dispute on the unauthorized payment of$250 which when I called **************** they said no they havent so I need my money back and for the business to refund me my money and be totally honest please

    Business Response

    Date: 03/20/2024

    There was a glitch on the Credit Card vendor's website, therefore the customer was charged twice for $250.00 on 03/01/2024.  The customer notified ** on 03/04/2024 that he was double charged.  I contacted the Credit Card vendor for resolution but was told they couldn't do anything because it's American Express.  We cut a check to the customer and sent it out on 03/05/2024.  On 03/08/2024, we received a dispute from our Credit Card vendor for the $250.00.  The vendor indicated the dispute was created by ***************** but I suspect our phone call started the process.  Since the dispute was supposed to reimburse the customer for the $250.00, we put a stop payment on the check and notified the customer.  According to the Credit Card vendor, the customer's account was reimbursed on 03/06/2024.

Certedrive Corp is NOT a BBB Accredited Business.

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