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Business Profile

Data Recovery

Data Recovery Group

Headquarters

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had requested a free estimate from ******************* at Data recovery group in Dec 2023 for recovery of data from our hard drive. ******************* said that it was common practice for a free estimate and that we would only need to pay after we discover cost and what could be recovered. ******* came back within a few weeks with a cost estimate for nearly full recovery of our data. However it was significantly above our budget. He could not provide discount or a partial recovery. I explained our situation and asked if he could return our drive and that we would make a decision ASAP looking at our budget. ******* was very agitated that he had spent time/energy on the recovery and was angry that he may not be getting our business. He was punitive and threatening on the phone call. This was frightening since he had access to our private data (tax refunds, pictures in his possession). We explained that we would like to use his services and that we would SAVE the monies needed and reach out to him in the beginning part of new year. ******* agreed and verbally stated that he would keep our info on file until the summer ************************************************************************** trying to contact ******* since Jan/Feb 2024 by email/phone/text. He has not replied to my calls/text/emails. Noteworthy, since being in possession of our hard drive data, we have had 2 identity theft situations that we have had to try and resolve with credit card companies. I do not have proof these are linked to data recovery group but it feels related regarding the information they provided. I would like to be able to reach ******* at Data recovery group and have access to our data recovered (all pictures/tax files etc). His behavior and communication has been unprofessional and we dont feel safe with him having access to our files. There should be more sensitivity to this issue since he is dealing with private sensitive info. Please advise on how to proceed. Thank you ****

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