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Business Profile

Computer Repair

Bitwise Connection

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/04/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Canceled my service on Aug 2nd to end on Aug. 27. Asked to have my account closed and my credit card removed from my file, this was done by email because they did not answer there phone. Sept. 1 I was charged then credited for the services. Oct. 1 I was again charged for services with no credit. Called and asked why I was charged when my service was canceled. Got told it would be credited back that day and an email would be sent stating my card has been removed. As of today Oct 4th not credit has been give or email sent to me. I contacted my bank to have the charges removed. Bitwise never answer there phone or response to customer complaints. I have sold my home and no longer live in the state that they are charging me internet for. I closed on my house Aug 21st and moved out of MI on Aug 28th.

Bitwise Connection is NOT a BBB Accredited Business.

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