We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Software

Emburse, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company guaranteed payment of expenses within 8 business days. The expenses were authorized on May 23 for over $1770. As of today they are still not paid. No customer service is available to speak with.

  • Initial Complaint

    Date:09/21/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted with emburse on 10/6/22, they assured us that their program Certify would sync our current **************** credit card with our Quickbooks. We went through the onboarding process only to discover that in fact it could not be synced. I had asked that emburse put our program on hold while we applied to **************** for a different card - that process is still happening. I had emailed emburse on 11/30/22 and never heard from them until they asked for a call on 8/14. The sales manager asked to push back our call out of my working hours,. when I declined she pushed back. I explained that we did not have a linked system and have never used it. She said but I thought you were using it - to which I replied no - I asked her to do research on our experience and reach back out. She never did and then I got a collections notice with not ever receiving a bill from emburse - EVER.

    Customer Answer

    Date: 10/02/2023

    I have not heard from the business in response to my complaint. I have been given a form to fill out but it asks for an invoice and I don't have one...

    Business Response

    Date: 10/10/2023

    Emburse responded to the customer on October 6, 2023, and our Vice President of Customer Success spoke with her in depth on October 9, 2023.
    The discussion was positive. Emburse offered to work with her to resolve her core credit card usability and billing issues.

    The customer informed the collections agency that she is working to resolve the issue, and they have put her file on hold. The customer was satisfied with the outcome of the conversation and will continue discussions with Emburse.

    Customer Answer

    Date: 10/24/2023

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    After the initial meeting from  ******************* or anyone else from Emburse. I have followed up twice. I am still receiving emails from the collections agency so Emburse has not removed the claim from them either.

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    ****

     

     

Emburse, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.