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Business Profile

Computer Software

Certify, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

This profile includes complaints for Certify, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Certify, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Certify, Inc.

      320 Cumberland Ave Portland, ME 04101-4928

    • Certify, Inc.

      919 4th Ave Ste 204 San Diego, CA 92101-6109

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/13/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,We cancelled our services with Certify **** and last day for billing was 11/30/23. Despite the cancellation, they have still been charging us the monthly amount in the amount of 72USD. They responded to my first email (in Dec) stating that I need to raise a ticket on their portal and that there has been an issue with their billing department. After this, I have sent them several emails, called them a few times, left voice messages, raised tickets but haven't received a single response. I have attached all the receipts, confirmation of cancellation of services and all email conversations requesting for refund for your reference. I would like to receive a refund of all the wrongful charges that they have deducted from our credit card.Thank you.

    • Initial Complaint

      Date:06/27/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As of June 3, 2022 Certify expense was no longer able to connect to our credit card account to pull in data. After several calls, I was told it's an issue with their 3rd party and there is no ETA on resolution. As of June 27, 2022 the problem continues. I've tried several avenues to contact the Customer Success Team to cancel our account and no one calls me back. Today I was told they don't have a direct number. All I can do is leave a message and wait for a return call.

      Customer Answer

      Date: 07/11/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *************************

    Certify, Inc. is NOT a BBB Accredited Business.

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