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Business Profile

Gutter Contractors

Seamless Gutter Specialists

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gutter Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over the winter and spring ***** observed water problems due poor installation. In July, a ********* friend and a representative from Leaf Guard inspected the gutters reporting that although the gutters were of decent quality, it was one of the worst installations they had every seen. **** called the owner, ***** ******, to relay it needed to be fixed. After a couple weeks, the company sent ***** ****** to inspect. ***** observed ****** ground inspection. It involved no ladders, was not thorough and ***** was dismissive of ****** limited comments. ***** spoke with **** saying it wasnt a bad installation, but hed speak with ***** about next steps. ***** called **** to discuss a remedy admitting the person who completed ****** project was no longer with the company and they were finding out ****** wasnt the only bad job hed done. Seamless Gutters was spending a good deal of time and money correcting them as well. ***** offered to refund the entire $5,308 and let ***** keep the material if that satisfied her, but he also wanted to correct the installation rather than leaving it like it was. After a couple of days looking at other options, ***** agreed to have them present a quote to repair the installation and do the fascia repair and filter installation. On November 18th a new quote totaling $8,726 was provided with a net new cost of $3,418. After a couple of days, ***** decided she had no confidence they would do a better job than they had. It seemed a bad decision to spend additional money with them. November 20th **** spoke with ***** and asked for a full refund. ***** said he would mail a check made out to **** ******* to **********, **. On December 1st, **** called ***** telling him no check had arrived. ***** transferred **** to a **** said they would wire the funds. ***** has since not taken Gregs calls or texts. If trouble reaching *****, call **** at ************. ***** is 84, lives alone and is hard to reach sometimes

    Customer Answer

    Date: 12/20/2024

    I have not heard from the business in response to my complaint.  They have not responded to a text message and are not answering their phones.  The issue is not resolved and there has been not contact from the company.  Thank you.

Seamless Gutter Specialists is NOT a BBB Accredited Business.

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