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Business Profile

Insulation Contractors

Quantum Performance Building Products

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insulation Contractors.

Complaints

This profile includes complaints for Quantum Performance Building Products's headquarters and its corporate-owned locations. To view all corporate locations, see

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Quantum Performance Building Products has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 13, 2024 ****** ***, contacted this business to find insulation for a project he was building for me. The next day ****** and ******* arrived at my home and worksite with a Quote #**** made out to ****** ***, Liberty, ME , The 14th, electrition **** ******* was present and so was the Belfast code inspector. I wanted foam in the ceilings and around the West exterior walls and rockwool in the other walls especially the garage section. ****** said rockwool would not pass code, *****, the code inspector corrected ****** and said it did meet code. In order to proceed Quantum requested a deposit of $6040.83 which I gave them CK#**** on 8/19/24. The livingroom/ library were done in foam (most of these rooms had existing North and East walls) except the South wall which was done in ********) then the garage was to be done I called ******* to explain I wanted rockwool in the walls and foam in the ceiling. She told me that I had agreed to all foam. I never did. I always talked with the enployees during this work time, the son of the owner, ***** stopped by one day and affirmed I could change the quote to rockwool on garage walls, no problem, I had a worker call that change in and later ***** of rockwool were delivered. When the time came to do the garage, the ***** of rockwool were moved outside in order to do the ceiling in foam then they proceeded to do the ceiling and the walls in foam. I asked the two employees what had happened and ***** told me there had been "screaming blow out at the office and they were told to ignore anything I said and do the foam if they valued their jobs", I had told ****** and ******* what I wanted on several occasions. After I sent a letter to the President of Quantum and had another copy personally delivered to him by an employee. I paid the bill $12,348.32 (even more than the origional quote) marked "under duress" on my check.

      Customer Answer

      Date: 10/11/2024

      I have not heard from the business in response to my complaint.

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