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Business Profile

Radiology

Advanced Radiology

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radiology.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/08/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 22, 2022, I had a screening mammography which is 100% paid by ******** as a preventative Service. In the spring I received a notice that ******** would not pay and it turned out to be a problem with the Coordination of benefits contractor. I called all the parties and clarified I was not working and ******** was primary. I then received another notice, and found out that subsequently United had erroneously sent a note to the *** saying they were primary and I had an HSA (actually prohibited in ********** I then clarified that with the ***, and United and sent a complaint to United about their error. Since then I have been received regular bills threatening a collection agency. I spoke to advanced radiology in November and this week, and the last time they said the claim went on too long and I could be turned over to collections for a ********-covered service which is not legal as I signed no notice that the service might not be covered. I have repeatedly communicated to them to file with ********.

    Business Response

    Date: 12/11/2023

    Dear Ms. ******** - 

     

    After a thorough review of your account, it was found that you provided your ****************** information to us in August 2023 however the claim was not sent to the insurance at that time. I have submitted the claim to your insurance as requested however claim processing can take ***** days. We are past the timely filing limit with your insurance which will likely results in a denial. Due to our billing oversight, I have notated the account to adjust the balance to $0.00 once we receive a response from ********. There will be no patient responsibility owed by you for this service. 

     

    I sincerely apologize for the delay in resolving your request to have this billed to your insurance. I have also forwarded your account to our **************** Leadership team to review your account as to provide education training and feedback to staff to ensure an oversight like this does not continue to happen.

     

    Please do not hesitate to reach out if you have any further issues with this complaint. Thank you

    Customer Answer

    Date: 12/14/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ********

Advanced Radiology is NOT a BBB Accredited Business.

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