We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Internet Services

ThatsThem.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/21/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have sent two requests (the first date I cannot recall but it was before the second request, the second was o 07/24/23, through their website to have my information removed. This is the automated statement I received. "Thank you for contacting That's Them. This is an automated response confirming that your inquiry (#*******) has been received by the That's Them team. Please expect a response via email within 5-10 business days. We greatly appreciate your patience and look forward to connecting with you soon. - That's Them Automated Email Concierge. My information has not been removed and there has been no follow up emails.

  • Initial Complaint

    Date:04/30/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is posting personal Identifying information on their site that leaves me exposed to potential identity theft and a violation of my privacy. I want all my records deleted from their site immediately and not posted againa.

  • Initial Complaint

    Date:12/15/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/15/22 I visited ThatsThem.com to request to have my information removed from their website, after making the discovery that they were advertising my personal information, WITHOUT MY CONSENT and with INCORRECT INFORMATION. When you fill out the opt-out form, THE SUBMIT BUTTON DOES NOT WORK. THIS MAKES IT IMPOSSIBLE TO HAVE YOUR INFORMATION REMOVED. THEY DO NOT PROVIDE AN EMAIL ADDRESS TO SUBMIT THE REQUEST EITHER. THIS SHOULD BE ILLEGAL. I WANT MY INFORMATION REMOVED IMMEDIATELY

  • Initial Complaint

    Date:11/16/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have made multiple attempts to opt out from the site and I get error messages. I have been a victim of fraud. I have called the customer service line which seems to be someones personal cell phone. I have emailed the support email provided and its invalid. Theyve made it quite literally impossible to remove myself and information from their site.

  • Initial Complaint

    Date:09/28/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My personal information is being displayed on their website without my consent. I find it to be a risk to my safety because they display my name address and phone numbers.

  • Initial Complaint

    Date:08/31/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As a California resident who wants to exercise CCPA rights, I have repeatedly requested an immediate removal of my personal information listing on thatsthem.com via email and via their opt out form, however, this website has still not removed my personal listing and as of today Aug 31,2022, my personal information with address ***** ****** ** apt *** Hacienda Hts CA***** can still be found on ******************************************** I’m writing to request an immediate removal of my information on thatsthem.com in pursuant of CCPA Thank you 

  • Initial Complaint

    Date:07/02/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Thatsthem.com refuses to remove my information from their website despite several attempts to use their "opt out" request feature.

  • Initial Complaint

    Date:05/22/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Due to legal and privacy reasons, I am requesting for my personal information to be removed from www.thatsthem.com immediately. My information is found on this page:https://thatsthem.com/name/*************************** I am requesting for both of the profiles to be removed. I have noticed that there are multiple answered complaints on your BBB page and that is very concerning. It is not professional to ignore customer complaints, especially when the matter is related to online privacy. If action is not taken to resolve this issue, I will be filing a complaint with the Attorney General. Again, this is a serious matter and I am expecting a response from the representatives at thatsthem.com. Sincerely,**

ThatsThem.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.