Reviews

This profile includes reviews for Hughes Trash Removal's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hughes Trash Removal

  4501 Dave Rill Rd Hampstead, MD 21074-2531

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  Hughes Trash Removal

  PO Box 259 Hampstead, MD 21074-0259

Review Details

• Review fromGeorge F

  Date: 03/15/2024

  1 star

  George F

  Date: 03/15/2024

  We have lived in Hampstead & for 40+ yrs. have had Hughes Trash Removal service. My last bill was $315, $30 less because they had damaged “my” trash can. Last year annual payment would have been $345, which I paid in advance. Recently, *** trash service sent out a post card competition ad for trash pickup service. They provide both the trash & recycle cans (with Hughes you provide your own), their rate is less (for us around $70 less a yr.) and they provide a senior discount (Hughes does not). Given the opportunity to change trash service, because of cost, billing practice, damaging my trash can, saving money as a senior/I decided to go with *** trash service. I emailed Hughes to cancel my service & requested a refund (less than $100). I was denied a refund because they have a “company policy”, not to refund. Nowhere on their web site is a cancellation policy stated, nowhere. As to the billing practice/customer had mentioned -Way too expensive & terrible CS. Bills are also sent a month behind to insure that when you cancel service, and you will, that you will have to pay the maximum amount for a month. Allegedly you are also receive a discount if you pay in full for a year of $15. We paid $345 for a year, which did not seem like a discount.We recently switched to *** who are providing us with two large trash cans for $259. I suggest anyone seeking a new trash service go with them” If Hughes ever updates their web site for a cancellation policy/they must inform current customers who are paid up & that they would be grandfathered into this policy (old rule-cancellation policy was not stated) ..and state that they would have a chance to change service provider anytime until the next renewal without a penalty & unused service would be refunded. I have shared this information with my County Commissioner, **** *** ask *******, the Maryland Consumer Protection Division & many of my neighbors. As a senior, I’m being denied an opportunity to save money.

  Hughes Trash Removal

  Date: 03/18/2024

  Mr. F stated that the other company has a senior discount but Hughes doesn't. Hughes does have a senior discount but Mr. F never asked to sign up for the program. Our company policy that Mr. F has received a few times within the years that he has been with us states under #10 that refunds will be given at the sole discretion of the office (I will be happy to provide a copy). This has been in place for many years and all the companies including the company he is talking about has the same refund policy. When Mr, F paid for the full year he contracted Hughes to give him service for that year which we are willing and able to do. Once that year is complete, he is free to go with the other company. We offer customers once a year option to save a few dollars by paying for the full year but the customer does have the choice to pay quarterly if they do not want to pay for a year. Mr. F states how he will be paying $259 but he is not adding the surcharges up that the other company adds to their bill, something that Hughes has never added.

• Review fromAllison R

  Date: 05/25/2023

  1 star
  We used this company's port-a-pot services for 3-ish years. They employ a son and a daughter that have zero respect for their customers or their customer's property. The son is a "fill-in driver". I've witnessed him throw things out the window at my livestock guardian dogs and profusely yell at them for no apparent reason. He's intentionally harassed my dogs while servicing us and even went out of his way to call them over to him when they were unaware he was even there. After not receiving service twice throughout a few month's time frame we were contacted by his sister in the front office. She was very rude and said we needed to lock our dogs up for the day to be serviced. Because our dogs are working dogs they cannot be locked up for an entire day. We are always present during service and told them we would pull the dogs inside upon their arrival. Service was still not received. I called to schedule a cancellation for June 1st. The company came a week early. When I called to question the situation the daughter claimed I scheduled it for my next servicing when I did not. When asking to keep the pot for the additional week I was refused and met with complete disrespect and no willingness to find a solution. Instead the daughter lied and claimed the driver was taking the pot to another location, but he confirmed that was not true. I firmly believe they removed the pot out of spite and this is no way to run a business. I would not recommend this business to anyone looking for a company that appreciates and respects their customers. Next time I will read the reviews prior to doing business with a company. This business's reviews were quite revealing and would have prevented me from doing business with them in the first place.

• Review fromElizabeth A

  Date: 10/16/2022

  1 star

  Elizabeth A

  Date: 10/16/2022

  I paid them to bring a roll off dumpster to my sons house and the truck knocked his car which was on blocks off They were the only ones to come in the morning. When I questioned them about it they denied it and came back with a police escort to retrieve the dumpster. They would not discuss what happened and only threatened me with the police. Very dramatic!

  Hughes Trash Removal

  Date: 10/18/2022

  That is not what happened but since they threatened to get the attorney involved we will leave it at that.

  Elizabeth A

  Date: 10/20/2022

  No threat was made. I mentioned my Attorney after they came with a Police Escort and denied any damage.
  Shameful