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Business Profile

Tree Services

The View Tree Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 18, 2022, employees from The View Tree Services removed trees at my neighbor's home at ***************************************. In the processof cutting, a branch from the tree fell onto my property at ****************** fall damaging the shared fence, ripping a power line down from my house's outer wall, and shattering at least two (2) asbestos shingle tiles, exposing the wood of the wall and exposing it to the elements. I insisted that the power company **************************, (BG&E) be called to repair the line. While speaking to the owner, a man in his employ against my wishes tried to reattach the line. I insisted that the power company come and check the line. The owner and I had a conversation with representatives from BG&E and they agreed to come for repairs. The owner offered me three hundred dollars ($300) as compensation and asked me not to contact my insurance company as he would make it right. I refused the money as asbestos tiles cost more than that. The owner asked that I call him back in a few days as he knew someone licensed who could dothe repairs. I called the owner several times over the passing months and once was told that his contemporary had revied the damage and said he would have to special order the tiles. I asked the owner to notify me when he would return to speak to them personally. After several months my calls went unanswered and no one ever contacted me about the repairs. Now a little over a year later, I am trying to get the repairs done to my home before the wood rots or other damages occur while waiting for Tree View to do the repairs.I have two witnesses Mr. ******* ******, the owner of the property at ********************** ****** M. ***** **** and dated photos of the original damage and what the wall looks like today.

  • Initial Complaint

    Date:02/13/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    see Attached document

  • Initial Complaint

    Date:01/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have paid for services, and the job was not completed.they were paid in full and I can not get in contact with anyone.

  • Initial Complaint

    Date:10/04/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***BBB note: A complaint was submitted by the consumer as a separate document that is accessible online. If you received this notice via email, please click on the "Write a Response" button to visit the unique online caselink, then, open the appropriate attachment. If you received this notice via postal mail, please type in the caselink into your web browser and open the appropriate attachment. If you have any questions, please contact your caseworker.

The View Tree Services is NOT a BBB Accredited Business.

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