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Business Profile

Internet Services

Highspeedinternet

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/27/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is Elizabeth Cooper. On 09/14/2022 called 1-800-373-7028 to pay my ******* bill but wasn't ******* it was highspeedinternet took 200.00 and told me it was Verizon. When I found out I called my bank to stop the payment but it was too late. When I found out that it was a scam I called my bank to cancel my debit card. My bank tried to get my money Back but highspeedinternet wouldn't. So, I reached hispeed internet they promised they will refund my money but they haven't. My husband and I live on a fixed income. My husband is a transplant retired marine. We want our money back please. Highspeedinternet full of scammers. I don't have address for them. I have only telephone number and email address. Please help!! I have included the transaction and letters with this email. Sincerely Elizabeth cooper

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