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Business Profile

Computer Parts

BuySPRY.com

This business is NOT BBB Accredited.

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1

Average of 1 Customer Review

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Review Details

  • Li W

    Date: 02/16/2023

    Awful. I purchased an 'excellent renewed' iPhone 11 Pro from Amazon - I had no idea that THIS reseller "BuySPRY" dba "YRS LLC" was fulfilling the order. Yesterday, I was handed a Fedex poly mailer direct from the delivery driver, no protective box, nothing. Opened it to find an OPEN aftermarket 'smart phone' carton box (picture the strength of a butter box) with a 'security' sticker that was clearly pre-opened (dust and hair on it and, well, the box was open....) I take the unprotected phone out of the carton. It won't turn on. Finally I get the start screen on, and the battery is at 1%. No charging will get this phone going. The phone is HOT HOT HOT to the touch when I do have it plugged in to the charger, and it won't advance past the set up screen "where are you located." I can't even begin the set up process, because it's a broken phone stuck at 1%. Well, because I bought this from Amazon (or so I thought,) I figure - I might as well just return it and go to the actual Apple store and get an actual, working quality phone. Nope. "Sean P******" of the BuySpry "Customer Service" team is emailing me saying that I need to send photos of the phone to 'prove you are returning one of ours'- no can do, Sean.... I purchased this phone because... get this... I need to replace my old iPhone 8 which bit the dust recently.... Shocking, right?! But furthermore - he says I am "required" to send them data "found on the settings page of the phone" as additional proof before they will even issue me a return label!!! I CAN'T TURN ON THE BROKEN **** YOU SENT ME!!! How am I supposed to get to the setting screen?! So, BuySpry is refusing to accept returns or issue refunds when they knowingly send out broken tech to Amazon customers which is against the TOS and Seller Contract. Absolutely deplorable. I have been dealing with this for way longer than any customer should - JUST SEND THE RETURN LABEL AND REFUND MY $453.55

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