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Business Profile

Bathroom Design

Starcom Design Build Corporation
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/03/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 11, 2020, claimant and Starcom executed a Professional Services Agreement for the site development and construction of a new commercial building and claimant made an initial deposit payment of $10,000. On December 23, 2020, Starcom provided an invoice totaling $15,075 for work allegedly performed between June 15, 2020 and December 17, 2020. Claimant made a $5,075 payment on January 16, 2021. Upon Starcom's demand, claimant made additional payments of $25,000 on February 11, 2021 and $55,565 on April 19, 2021. Despite requests from claimant, Starcom has never provided an invoice or identified any labor performed or materials delivered to the project after December 17, 2020 to substantiate these $80,565 in payments. On August 24, 2022, Starcom rejected claimant's demand for reimbursement of the $80,565. The Agreement states that if any dispute arises between the parties, it will be resolved through binding arbitration at the Better Business Bureau.

    Business Response

    Date: 10/24/2022

    Business Response /* (1000, 8, 2022/10/14) */ Dear Ms. ******: Contrary to the complaint we did not contract to do any construction work for the *****'s. Our contract was for professional services which includes design work, budgeting, product research, sub contractor bids, etc. I have enclosed the invoices that reflect what was brough forth in the complaint. There were other invoices but they are insignificant in context. Most of them were dropped off personally by me to the *****'s place of business or their home. The contract and invoices are very clear. After the *****'s engaged my company I learned that they had a history of not paying contractors which continued as I worked for them. This is the information I have received. They have a balance due with my company of $5525. A balance with *************; $550. A balance with ***************************** of approximately $2000. A balance with **************** of $6500 The documents furnished and their payment history prove their complaint has no basis. Sincerely, Robert E. W********** President

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