Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 3, 2022I took my car to Aamco Ken Wood Sons, Inc. to have my transmission replaced. It has been months and three transmission were installed into my car. Each time the transmission was ordered, it took one to weeks to come in. I was told the first transmission was bad and they had to reorder a new one. The second transmission was installed and I was told that my spark plugs was causing the transmission not to work. I paid $543.54 to have the spark plugs replaced. When they installed the third transmission, I was told that oil somehow got into engine computer that had to do with programing my keys. I have an extended service agreement on my car that has been exalted due to lack of skill at this Aamco. I contacted Aamco warranty company Rep. Charlene ************. I left message for her supervisor Quinn C******* ************* My service warranty compony has paid for these services. Since August the communication is beyond poor. Every week since August 3. 2022 I have been told different reasons why my car is not fixed. I was told to come get my car two times and broke down lest than a quarter mile from the shop and had to go back. My service agreement representative Brandon 800-808-0828 #********** called the Aamco Fleet Supervisor to investigate why car is not fixed. Ken the owner of Aamco tells Charlene and Brandon a date when my car will be ready and me another. Ken the owner told me and Brandon my car will be taken to the Ford Dealer in White Marsh, Maryland on November 9, 2020 by 8 am, I confirmed with ******* from Ford. I called the Ford Dealer to make sure my car was there at 9:30am and ******* said Aamco did not bring it to their shop. I called Ken at Aamco and Dillon (car maintenance rep) said Ken will take it when traffic is low. Another lie from the owner. I called Brandon from my service warranty company and told him. I have a rental for almost five weeks to work. I pay $323.00 every week. I want my money back $543.54. IPlease help!!!!!!!

  Business Response

  Date: 11/21/2022

  Business Response /* (1000, 5, 2022/11/11) */ Mrs. ****** apparently recently bought this car and it has an extended warranty. Earlier this year she had the engine replaced. Soon after she started having transmission issues. Her warranty company referred her to us. First of all, when dealing with a warranty company it takes 2 to 3 times longer to complete a repair because of the lengthy authorization protocol we have to go through. Secondly, we had 2 transmissions fail that we got for her. So we have to deal with manufacture issues and ship issues. When we finally got a transmission that was ok she brought it back with a problem. We spent countless hours that no one reimbursed us for to determine that she had a bad computer because it had oil in it. It is a sealed unit that we never touch and what we never work on. Only a ford dealer can supply one. They were on national back order. Not available. Nothing available on the after market. So we ordered one and it took at least a month to get to us. Since it can only be programmed at a Ford dealer I called ************** and they told me they were on a 2 to 3 week waiting list for any service. So I made an appointment for November 9, no time, just bring it in. I paid $100 to have a tow guy take it there this Wednesday, November 9. He was tied up with other tows and couldn't get here until about 11am. It's still there waiting for them to install the new computer and program it. Mrs. ****** is under the impression that I'm not being truthful with her but as you can see I'm at the mercy of venders, manufacturers, shipping companies and bad luck. I don't work on computers and in my mind I'm doing her a favor by handing this computer problem and I'm taking a lot of abuse from her. She is also closely and regularly in touch with the service advisor at **************. I understand her frustration but I'm frustrated also and consider myself victimized also by the circumstances. It's been rough for both of us.

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a work done to my vehicle . My antifreeze was leaking. They said they had to repair the hose. Did the work ,paid them and two days later,car would not start. No power at all. We checked the battery. We had it towed to the dealership. They said the patch work done on the hose was insufficient and could damage my engine. I told the dealership that we had the hose replaced he said it was not replaced just patched up. I paid over $400.00 for this work. I had to pay the dealership an additional 500 to replace the hose. My husband went back to Aamco to get his money back,they told him that was not the hose they replaced. I never had any other hose replaced in my car. They said we could not prove it. To bring my car back in and they could give me a free oil change. They will never touch my car again.

  Business Response

  Date: 08/25/2022

  Business Response /* (1000, 5, 2022/08/19) */ We never dealt with *******, we dealt with her husband. Their car was towed in leaking antifreeze. We did a pressure leak that we charge $85 for to determine where it was leaking. A hose behind the engine between it and the firewall was leaking under pressure by our machine. To replace that hose we had to remove the intake manifold on top of the engine and other things in the way. We charged 2 hours labor, plus the pressure test, plus $19.60 for a new hose, plus $35 for antifreeze. I don't know what was done at the dealer, never saw a receipt but he did bring in a handful of hoses. None of them were the one that we replaced. There are numerous antifreeze hoses. The rear one was the only one that leaked when we pressure tested the system. We warrant that hose but not all the others. There was no redundant work done. As an accommodation we offered a free oil change and he was okay with that.