We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

CPR Certification

Enjoy CPR

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in CPR Certification.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/08/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've used Enjoyed CPR in the past and I have not had any issues. UNTIL NOW.... My team needed to renew their CPR credential, I called Enjoy CRP to set up an in person class. The day of the class we closed our office early to make sure we were all ready at 1:30pm, we waited for about 15 minutes and the instructor never showed, I called Enjoy CPR 3 times to see what was going on and to know if the instructor was on their way, no answered. I sent the team home since we had been waiting for over 20 min now. The instructor showed up 25 minutes late. At this point I was the only one in the office. Called Enjoy CPR to let them know that the instructor showed up late and needed a full refund since we did get recertified. At that point they said it will only refund half since we did part of our training on line ( which we did not). I emailed back and asked again for a full refund since that was inaccurate. They looked into their records and agreed to refund the $575 of the $675, when asked why not the full amount, Enjoy CRP stated that the $100 is for the instructors travel. I have disputed this 3 times via email, I was told a manager will call me back. It ahs been now 2 months and no call. None of my calls go through and am not able to leave a message.

    Business Response

    Date: 05/08/2023

    We would like to bring to your attention the dispute that we are currently facing with our customer regarding their reservation for onsite private training. We have had several meetings with the customer and have been working towards a resolution.

    It is important to note that the customer agreed to our policies, which clearly state that we have a no refund policy. However, in the event that a class does not take place, we always offer the opportunity to reschedule at no additional cost.

    In this case, we did offer the customer the option of a refund, but unfortunately, we were unable to refund the travel fee as our instructor had already traveled to their location. Despite this, we offered the customer a complimentary refund for the class fee, minus the non-refundable travel fee.

    Unfortunately, the customer did not agree to our proposal, and we have been unable to reach a resolution. We stand by our decision to issue the complimentary refund as we believe it is fair and reasonable given the circumstances.

    We appreciate your time and attention to this matter and hope that we can come to a satisfactory resolution for both parties involved.

Enjoy CPR is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.