Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Morgan State University is billing me $10,000 for a semester I did not attend. Before the semester started, I informed them that I would be joining the ******* and asked them to hold my classes while I would be away for combat training. I have emails dating back to June 6, 2024, before the semester started in August, expressing this. I assumed they had dropped my classes, and I planned to continue my education upon my return. I have never attended any of these classes or set foot on campus. Instead of dropping them, they continued to charge me without my knowledge. They are now saying that I have to pay because of policy. How can they charge me for a semester I was absent from? I never received a phone call. They continued to act like I was still enrolled, even grading assignments while I was away training. My official active duty date is 10/21/2024. I tried to reach out to deans and other staff members, but I have not heard anything back, and it has been more than 48 hours. I keep getting texts and emails about how I have an obligation. I thought it was a bot, but it's a personal number. I also have an IEP that they haven't respected or acknowledged.

  Customer Answer

  Date: 10/08/2024

  This is half of the photos I have collected it concise of the bill, **** of my government contract, Proof of my absence I have zero hours, and emails stating that because I was in the army I would be starting school later and that I wanted my classes on hold I have additional information I will be summiting as well.

  Customer Answer

  Date: 10/08/2024

  More information ....

  Customer Answer

  Date: 10/08/2024

  more information....

  Business Response

  Date: 10/09/2024

  Hello, 

  I hope all is well! We have reversed the charges. 

  Customer Answer

  Date: 10/10/2024

   
  Complaint: 22380175
  

  I want to bring to your attention that Morgan State University has not dropped the charges on my account, despite their assurance that they had resolved the issue. They have charged me a new bill of $607 for student health insurance without my consent, even though I am not attended any classes on campus or stepped foot on the property. I have provided evidence to support my claim, including the fact that they were supposed to postpone my classes while I completed military training with the Army. I spoke with a representative and recorded the conversation in which the representative confirmed that my billing account had a negative balance. However, upon checking my account, I found the charge and called again. The representative acknowledged that I should not be charged since I have never been on campus. I already have health insurance, including medical coverage as an Army recruit. They also charged me for books but later dropped that charge on my account. I am not satisfied with their response, and they have not provided me with an official copy of my withdrawal form from the university, which I assume is due to the charges on my account.

  Customer Answer

  Date: 10/10/2024

  This is a recording of the conversation.

  Customer Answer

  Date: 10/10/2024

  They have dropped the other charges but not the student health care.

  Business Response

  Date: 10/15/2024

  Ms. ********* was initially charged $607.00 for health insurance when she enrolled for classes. She completed a waiver and provided proof of private insurance, and the fee of $607.00 was removed. The remaining balance of $9,903.25 has since been removed and there is no remaining balance on Ms. ********* account. 

  Business Response

  Date: 10/16/2024

  Ms. ********* was initially charged $607.00 for health insurance when she enrolled for classes. She completed a waiver and provided proof of private insurance, and the fee of $607.00 was removed. The remaining balance of $9,903.25 has since been removed and there is no remaining balance on Ms. ********* account. 

• Initial Complaint

  Date:04/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Morgan State university incorrectly made my daughter, ******* ******** an offer as in state student. Her father and I made a decision for her to attend MSU based on the amount we thought the school cost, which is all we can afford. Some errors were made, and we had tried numerous times to contact them during the 2023 fall semester and nobody could help us understand why the cost was so high. We thought there was a double charge, where in actuality they were charging as out of state. Their lack of communication led us to not being able to drop out of school because they didn't let us know until the second semester, after I had tried to reach out to the President and the Dean, who were not helpful at all and just directed my email back down to student services where I received some run around again.

  Business Response

  Date: 04/19/2024

  After reviewing the complaint, it has been determined that the student isn't being charged incorrectly. 

  We have attached a copy of our POLICY ON STUDENT RESIDENCY CLASSIFICATION FOR ADMISSION AND TUITION PURPOSES. Based on their admissions application, the student is has a driver's license in another state.  

  This presumption may be rebutted. The student bears the burden of rebutting the presumption. See "III. Rebuttal Evidence" below.
  II. REQUIREMENTS
  Before a request for classification to in-state status will be considered, a student must comply with all of the following requirements for a period of at least twelve (12) consecutive months (or shorter period indicated) immediately prior to and including the last date available to register for courses in the semester/term for which the student seeks in-state tuition status. The student must demonstrate that they:
  A. Own or possess, and have continuously occupied, including during weekends, breaks and vacations, living quarters in Maryland. The student must provide evidence of a genuine deed or lease and documentation of rent payments made. In lieu of a deed or lease, a notarized affidavit from a landlord showing the address, name of the student as occupant, term of residence, and history of rent payments made will be considered. As an alternative, a student may demonstrate that they share living quarters in Maryland which are owned or rented and occupied by a parent, legal guardian or spouse.
  B. Have substantially all of their personal property, such as household effects, furniture and pets in Maryland.
  C. Have paid Maryland income tax on all taxable income including all taxable income earned outside the State and have filed a Maryland Resident tax return.
  D. Have registered all owned or leased motor vehicles in Maryland for at least twelve (12) consecutive months, if previously registered in another state. Students who have lived in Maryland for at least twelve (12) consecutive months but who have had their motor vehicle(s) registered in Maryland for less than twelve (12) months will be
  3
  deemed to have satisfied this requirement if they can show evidence that their owned or leased motor vehicle(s) was (were) registered in Maryland within sixty (60) days after moving to the State.
  E. Have possessed a valid Maryland driver’s license for at least twelve (12) consecutive months, if previously licensed to drive in another state. Students who have lived in Maryland for at least twelve (12) consecutive months but who have held a Maryland driver’s license for less than twelve (12) months will be deemed to have satisfied this requirement if they can show evidence that their driver’s license was issued in Maryland within sixty (60) days after moving to the State.
  F. Are currently registered to vote in Maryland, if previously registered to vote in another state (no time requirement).
  G. Receive no public assistance from a state other than the State of Maryland or from a city, county or municipal agency other than one in Maryland.
  H. Have a legal ability under Federal and Maryland law to live permanently without interruption in Maryland.
  I. Have rebutted the presumption that they are in Maryland primarily to attend an educational institution, if the student's circumstances have raised the presumption.

   

  Additionally, the student hasn't followed the the steps here: ****************

   

   

• Initial Complaint

  Date:11/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to file a complaint regarding being charged additional funding for a meal plan for my daughter who is a student at Morgan State University in Baltimore Maryland. This fall semester the university experienced excessive enrollment and many students were placed in a local hotel as a supplement to campus housing. Most of my daughter's school costs are being paid for by parent plus loans, to which we have to pay back. There was no choice of housing due to the over enrollment and as a result we are forced to pay more than 5600 for dorm fees. Then we go to set up the meal plan, which was very confusing, we ended up choosing the 750plan after cancelling other plans. Then I notice that there is an additional $1000 mean plan charge. I attempted to change the plan but was unsuccessful. Then over the Labor Day holiday weekend, a email was sent out stating that students who reside in the Lord Baltimore Hotel must have the 1000 plan (this could have been stated at the time the students moved and or prior too, so as to alleviate the confusion) and that all meal plan changes were to be done by 9-2-22, which was a Holiday and I didn't notice the email until the day after the Holiday, but several requests had already been submitted. At this time the additional charge has remained on my account, and I have now been charged for two meal plans and per school policy the additional funds on the meal account just go away in the next semester and are not extended. I have reached out to many staff members at the university regarding the additional charge but have still not gotten the issue resolved. If this has happened to me, how many others are experiencing this. I would like to be refund the $700 that I was charged for the 750-meal plan.

  Business Response

  Date: 01/03/2023

  Business Response /* (1000, 21, 2022/12/15) */ Contact Name and Title: Tami ****** - Quality Coo Contact Phone: XXX-XXX-XXXX Contact Email: ****@davisvision.com We have attached a letter advising that we don't offer meal plans. We are an eye insurance company. Business Response /* (1000, 23, 2022/12/15) */ ***Document Attached*** Please see attached letter.