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Business Profile

Car Window Tinting

M&A Auto Window Tinting & Wrap

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Window Tinting.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    08/14/24 On Wednesday August 14th I went around the city looking for car tinting on my vehicle I had came across this man on social media and I gave him a call to seek tinting upon arriving at his business *************************************** he welcomed me in and showed me his waiting area but as I wanted to watch the tinting process he began to be upset at the bay door there is a garage door opening to the mechanic room as Im standing in the doorway he shuts the door and I had to hurry and move back to avoid mutilation I asked if I could watch my car being worked on because anything can happen and I wanna be in good standing he told me I couldnt watch and that I had to sit in the waiting room, once I entered the room he locked me out from the mechanic room and continued to display a nasty attitude. I would love for this business to be shut down he has several of bad reviews on ****** and today Im adding another I dont trust this guy with my car and if I knew this was the type of business this was I wouldve never came.

    Business Response

    Date: 08/21/2024

    This customer is absolutely right. He was walking around in my garage as he wanted to walk through all the doors walking through the bay door then back through my other door it clearly states everywhere customers are not allowed to enter my work area pacifically for insurance reasons, that was the first thing I told him I was very respectful to him, I have Nothing against anyone in the ************** I am very respectful to everyone no matter who you are. What gender you are or what race you are, but I noticed when I said, **** to this guy, he got offended. Im not wrong for that. Im not wrong for telling you my business policies you are not allowed to stand in my doorways youre not allowed to walk around in the back of my garage and youre definitely not allowed to just stand in the garage doorway, it clearly says customer are not allowed past this point pacifically because I have very expensive equipment thats back here that can easily be stolen by someone wandering around my shop as they please I asked him and gave him the ultimate respect about everything. I have it all on camera the door to my mechanic shop are supposed to be locked at all times Its for employees only .The door to the waiting area is the only door that customers are allowed to come through, that is my business policy . The customer states that they paid $250 He only paid $200. I have everything on camera video and audio of every last word that was being said inside and outside of my shop. Because I explained to him that he could not walk And wander around as he please around my very expensive equipment, machine and tools. You make a bad report and act like I did something wrong to you. When all I did was go out of my way to service you respectfully no matter the respect that you gave me coming in the door. Your attitude was very, very sassy coming in the door for no reason, I gave this customer the ultimate respect every last time he asked me anything or called and I explained to him this situation before he left and he said thank you very much. I am not wrong for having my policy the way I want to have my policy no one unless you are an employee or the owner of property inside of this garage , you are not allowed to walk around and wander around in here as you please. The rules said clearly on the This is the waiting area for the customers customers are not allowed In the back of my Garage when me and my employees are working it is that simple. Its no disrespect to him or no one else he was not singled out. That was the rules and thats it.

  • Initial Complaint

    Date:01/23/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was told to come to the business and one of the workers fessed with me about a job that was done work on they end my tint was peeling in the front and front to window had the wrong percentage on the car , then this guy leaves another person car door opened in my car , in with I politely return , this place is bad for business, the guy who works there have a bad attitude, and trying to they me I was trying to get over when I paid the guy what he ask , but the guy who work they , try to increase the price , that is wrong for business

  • Initial Complaint

    Date:12/21/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unprofessional business. This man had me waiting hours to get my car windows tinted and never did them. I had a set time at 6:00 and he wasted my time. This business is very unprofessional and I do not recommend anyone to do business with them!

M&A Auto Window Tinting & Wrap is NOT a BBB Accredited Business.

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