Reviews

Review Details

• Review fromKaren J

  Date: 08/23/2024

  1 star
  Placed an order for iPhone with AT&T who used optima to ship them. They claim package was ordered and took a picture but it was not. Neighbor’s Ring cam shows the driver taking the package after he took a picture. Optima has not responded to me. I filed police report.

• Review fromRobert I

  Date: 06/11/2024

  1 star
  I received a voicemail that Optima Overnight had a package for me, but it was addressed to my *********** box. They said they don't deliver to post office boxes, please give us a call. So I called and gave them my street address. No problem, we'll get that out to you in the next 48 hours. 4 days later, I checked the tracking and it said that the package had been returned to the sender. I called back, and yes, they sent it back. The person who I talked to apparently didn't update my info. Horrible service. I wouldn't deal with them. Only checked one star because I had to.

• Review fromjackie c

  Date: 02/21/2024

  1 star
  worse service ever!! I placed an order with Iherb and they use this company for delivery. I got an email yesterday that my item was delivered in the morning. I did not get a chance to get down to grab the package until this morning. when I get there, no package. I contact optima shipping and they send a picture of the delivery. they left the package in the entry way which has public access. they never rang my apartment to let them in the building. and they left it in a place that had CLEAR signs NOT to leave packages there. when I reached back out to optima, basically they said too bad and said ***** would have to make a decision as what to do. Thankfully Iherb is going to ****** to me at no cost but this company doesnt care about the customers. ONLY making a buck or two!! Hopefully ***** does not use them again. I personally would not recommend this company and would give them an F for bad customer service!!!

• Review fromHeidi F

  Date: 07/20/2023

  1 star
  Optima courier has horrible service! I ordered items from AEO - the delivery was stated to have been made, however I was outside of the house at the time the delivery was supposedly made, and I have cameras outside the house, and my order was NEVER delivered. I placed the order AGAIN - the items, according to tracking, sat in ** for over a week without moving, and then all of a sudden were supposedly delivered - again, I have cameras - no deliveries were made, and now the company I ordered from says I cannot get a refund since they already refunded once. **** *****

• Review fromDebbie V

  Date: 06/18/2022

  1 star
  ************** shipped a $300 pizza oven to me through Optima. Never have received it. No phone number provided for Optima. Theyre tracking status never updated after seven work days. Tried to reach them via email from their website. Cant get through an email it just goes back to terms and conditions. I have warned ************** not to use Optima in the ****** area. Someones making out like a bandit and its not the customer and its certainly not crate and barrel