We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Upholstery

Auto Custom Leathers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Upholstery.

This business has 1 alert

Complaints

This profile includes complaints for Auto Custom Leathers's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Auto Custom Leathers has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/24/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business didnt finish the job on my parts an took my money owner ************

    • Initial Complaint

      Date:07/26/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have made several inquiries regarding an order I placed in May 10, 2023 of this year sending the full payment via ***** on May 16 - screenshot is attached - and I received confirmation you received payment and an email advising order lead time is 2 to 3 weeks and that I will receive another email with details when the leather is shipped. I received no information. In June I sent another email in which Jerry advised that HE HAD a surgery and a section of his colon was removed, but he would check with the shop and get back to me. But he never did even though I have sent subsequent emails inquiring status. It is apparent he had NO intention of producing the leather and fulfilling my order as soon as you received payment. No representative has provided any information to me either. I should have first read the Better Business Bureau complaints about your business before I had placed the order, which by the way I find it strange that in 2022 you had told another customer that you had the same exact surgery. It is now nearing the end of July and my patience with AUTO CUSTOM LEATHERS company is done, he is thief and should be charged with fraud and in jail. I am requesting my $525 full money back ASAP!

    • Initial Complaint

      Date:02/06/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 11, 2022, I paid Auto Custom Leathers $785.00 to have Two Leather seat covers made for my 2003 **** A4. The invoice number is 15708, and the tracking number that was provided to me on July 28, 2022, is UPS Ground ******************. I have spoken with the owner Jerry throughout this time about never receiving the seats that I ordered, all of this starting in April of 2022. Jerry always assured me that he was just behind due to him having cancer and that my seats would be completed. I stopped believing in his words at the end of July when I could not get the seat covers delivered to me. I filed with ******** **** to have my money returned to me but found out that the window to have a refund issued expires after 120 days. So, I began negotiating with Jerry to have my money that took from me returned. This has gone on for months with Jerry always telling me that he swears he'll pay me back. The last being January 3, 2023, when he said that his accountant had sent out the last of five checks to get customers paid back. Obviously, none of that ever occurred, and as of January 25, 2023, my phone number has been blocked from receiving texts and calls. Also, his bookkeeper Suzanne Z****** has never returned any of my emails and has never answered a call. Hopefully the BBB can help me, and as I can see and read plenty of others that have fallen victim to this manipulation of good business practices. I seek to have my $785 returned to me in any manner the BBB can achieve to resolve this dilemma

    • Initial Complaint

      Date:02/02/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $1095 for Avanti leather seat covers in March of 2022. Many emails and texts indicating they are being shipped on Thursday. Each email continues the saga to a new future date. I want a refund and now no responses are received

    • Initial Complaint

      Date:11/11/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid $903.30 on May 20, 2022 for two custom leather seat covers for 1989 JEEP GRANDWAGONEER. Several attempts have been made to collect merchandise or have refund issued. ****** and ******* have been unresponsive.

      Business Response

      Date: 11/28/2022

      *************************** confirmed that the consumer picked up their finished product last week, and is all set.

      Customer Answer

      Date: 11/28/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:09/19/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The owner send the wrong seats that I returned. I never got the refund.

    • Initial Complaint

      Date:08/29/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered seat covers from ***** in March 2022. I have same issue as other customers posting here. The owner promised over and over they had them close. Finally was told they shipped, no tracking info provided. Told they were delivered to wrong address, package was to be re routed. Keep getting same answer but never able to give me a tracking number. Now texts being ignored. Want my $650 back.

    • Initial Complaint

      Date:06/16/2022

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a upholstery set in ***** of 2021, was promised 5-6 week delivery. ***** the owner promised over and over they had them close. Finally was told they shipped, no tracking info provided. Told they were delivered to wrong address, package was to be re routed. Then told they were making them again. Same story again, shipped to wrong address. Demanded refund, credit memo issued. Told refund was coming in two payments back to my card, never happened. Told refund coming via bank checks, never happened. I'm out $1750 and been told its being returned now 6 times. I just want my money back like promised. Seems others have the same issue with ***** @ Auto Custom Leathers.

      Business Response

      Date: 07/08/2022

      Spoke with the business owner and he indicated that he has been in touch with the consumer and has issued him a refund check.  

      Customer Answer

      Date: 07/11/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********. I did receive the refund in two payments vis ****

      Provided the checks clear, this resolution is satisfactory to me. 


      Sincerely,

      *****************************

      Customer Answer

      Date: 07/18/2022

       
      Complaint: 17436811

      I am rejecting this response because:

      Complaint: 46468039-84FE6 Auto Custom Leathers sent two checks, first check bounced. I have not tried to cash the second.


      Sincerely,

      *****************************

      Business Response

      Date: 07/18/2022

      Business owner advised that one of the checks can be deposited today.  He advised once the first check clears the consumer can reach out Wednesday or Thursday and ***** will let him know that the second check can be deposited.  

      Customer Answer

      Date: 07/25/2022

       
      Complaint: 17436811

      I am rejecting this response because: refund was sent in two checks. Deposited first check per business's directions, that check bounced. Contacted BBB, direction back from Auto Custom Leathers via BBB was to cash second check and they would advise as to when to redeposit first check. Was told check would clear. 2nd check has now bounced.

      I'm not sure what to do now, cashed two checks that bounced, incurred fee's from my bank and wasted more time.


      Sincerely,

      *****************************

    Auto Custom Leathers is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.