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Business Profile

Heating and Air Conditioning

ICM Mechanical and Controls LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/06/2022

    Type:Sales and Advertising Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 10, 2022 paid invoice #****** $3,500.00 as a deposit for ** units and installation. This deposit paid for a 3.5 ton ** system with the balance of $3050.00 remaining for duct work and labor. ***************************** delivered ** units. Per our agreement, I assisted with the installation of units, setting them in place, in the attic and the condenser outside at the agreed upon location. ***************************** then came to my home to assess the location of the units and remeasure for duct work. He left stating that he would come back the following week to start the installation of the duct tubing and tie in of the ** unit. After 1 week I had not heard back from ****** and then tried to contact him via phone call/voicemail, text and ******** messenger. ****** never returned my calls and I never heard from him again. After weeks not being able to successfully contact ******, I then secured another contractor to complete the job. When he assessed the units delivered by ******, he informed me that the unit that was ordered was in fact a 3.0 ton unit and not 3.5 ton unit that I had paid for. I would like to report this business for unethical conduct and prevent others from having this same experience.

    Customer Answer

    Date: 07/18/2022

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 07/26/2022

    Good afternoon,

    This work was not done under the company ICM Mechanical and Controls,LLC so therefore I would like this complaint removed against my company. As **** stated I was starting work at is home and I provided him with an invoice that had itemized breakdowns for materials and labor. This invoice/agreement was never signed prior to any work being done. After dealing with personal issues I was forced to walk away from this job and others at the time. The deposit I was given was for the ** equipment only that I had drop off and put in place just like it showed on the invoice. As far as the unit I order a 3.5 ton and when equipment was delivered I never double checked the size of it. I am willing to issue a refund of $450 to cover the difference between the 3 and 3.5 ton units to make it right.

    Customer Answer

    Date: 07/28/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Please advise how we ensure that a refund is processed and received?


    Regards,

    *********************

    Customer Answer

    Date: 08/08/2022

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

     

    I accepted the offer presented by the business owner and have not heard back from them in regards to the refund offered. How do I pursue this?

ICM Mechanical and Controls LLC is NOT a BBB Accredited Business.

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