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Business Profile

General Engineering Contractor

Engineering Alliance

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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  • Initial Complaint

    Date:11/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted **** ***** at Engineering Alliance over phone on October 15, and followed up by email. General estimate is the work would be done in a week or two. Our surveyor sent along our site plan on October 17. I followed up repeatedly by email and phone to confirm **** had everything he needed to do the work. In late October the secretary told me they had just received the files and **** would be starting shortly. When I spoke to ****, he then said the plans would take a day or two.We finally got a first draft on November 7, noting he needed additional details, which my contractor responded with immediately. Another week without communication, followed by my contractor finally getting **** on the phone, and a stamped plan provided November 17. We immediately submitted and got feedback from the city on November 21 noting discrepancies in the site plan (**** made assumptions about yard usage and paving without asking us the plan or indicating more info was needed). We shared the request from the city for ***** detailed calculations and the error with **** on Thursday November 21. On Monday November 25, called to get timeline and **** reported it would be ready Monday or Tuesday. Wednesday the 27th, still no plan. I called the office 4 times before finally secretary said he was in (about noon) but on another line and would email. ***** email simply stated that he would have it by end of week.Communication is painful, as are timelines that keep getting missed and that project cant move forward without this. Had **** said in October it would take him over a month, we would have gone with a different engineering group given our project needs, but went with **** because of recommendation and original expectation of 1-2 weeks.

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