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Business Profile

Mailing Services

The UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/07/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the 14th of October, 2023 I went to The UPS store in ********,** and paid them for services they offer and guarantee to package and ship my item. The item was a work iPad, with a zagg keyboard case and chargers. This item was being returned to my place of work just supposed to be shipped a couple towns over in ********, **. In following the tracking provided to me both my manager and I realized the package was deluvered to *********, ******** which we found out was an Amazon warehouse hub ( ***************************************************************************). The store packaged my item and did not use the shipping label i provided them with. The store was only able to refer me to call *** customer service as they could not do anything else. Their store manager was also out of the country for a few weeks. The *** customer service advised I call Amazon as *** stated they couldnt do anything else because the package was delivered as labeled so nothing they can do. They advised I contact Amazon, I called multiple times and was able to place a ticket D101774858 but now havent been able to contact them again for any updates/follow up. I did contact *** customer relations *************) and was given a reference # ****. They said they would investigate the matter and follow up in 3 days. Its been two weeks and again im having great difficulty reaching them. This situation is the store fault whether they made an honest mistake or if the iPad was stolen. I would like to be reimbursed for the items that I paid and trusted the UPS store to ship for me. The items worth is $1,000.00 total.

    Customer Answer

    Date: 11/22/2023

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 11/24/2023

    Sorry for the delayed response but this was flagged in our junk mail. We have been in touch with customer and reached a resolution. 

    Customer Answer

    Date: 11/27/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *****************************

The UPS Store is NOT a BBB Accredited Business.

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