Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled to receive income tax services with ******************************* of GO Income Tax Multi Services on February 6th 2024 via her scheduling website. I waited for almost 2 hours the day of my appointment, only for her to tell me that she doesn't check her scheduling site and that she didn't know that we had an appointment. ********* then offered to my taxes virtually, via phone call later that evening, which I agreed. ********* contacted me late in the evening, almost an hour past the time that she scheduled with me, however we completed my taxes virtually and she charged me, which I paid via Zelle. ********* confirmed the amount of my tax refund and sent me a screenshot via text message confirming the refund amount. She then let me know that she will send me my tax documents via email. I never received my tax documents or my tax refund. After several failed attempts to reach ******** via call and text, I went to her office to inquire about my tax return. It was then disclosed to me that my return was rejected by the *** due to an error she made. I insisted that she fix the error, which she did. However, a couple weeks later, I got a charge by the *** for $500, when I was suppose to receive a refund. After several attempts to contact ********* AGAIN, I went back to her office and discovered that she made ANOTHER error on my return. ********* scheduled another virtual appointment with me the same day to amend my taxes, which she did not honor. It is now May 23rd, 2024 and I have been unable to get in touch with ********* since, to amend my taxes despite numerous attempts. ********* has never returned any of my tax documents and still has all of my original tax documents in her possession.

  Customer Answer

  Date: 06/07/2024

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 06/14/2024

  Dear BBB office,

  Thanks for your hard working helping all business.  Attached, you will find the reimbursement that I sent to **************.  I did call her and she confirmed that she received it.  Also, I did mail a copy of the taxes.  I have back up showing that ************** did not fill her Intake form correctly.  I kept all customers personal input on file and secured for any future reference or issues.

  ************** is happy with the refund even I worked for many hours on her tax file.  Also, I promised to ************** that I will be available for her for excellent tax services whenever she needs my help.

   

   

  Customer Answer

  Date: 06/17/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  Sophir Jeune