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Business Profile

Storage

Go Store It

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage.

Complaints

This profile includes complaints for Go Store It's headquarters and its corporate-owned locations. To view all corporate locations, see

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Go Store It has 2 locations, listed below.

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    • Go Store It

      480 Centre St Quincy, MA 02169-7535

    • Go Store It

      34 Tomahawk Rd Nantucket, MA 02554-1472

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/31/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received notice about a hike increase a few months ago for $100 so my initial storage was $264 and jumped to $364. I was paying that price for a few months. Now I received a email informing me the price will be raised an additional $50. The problem is I just received this email yesterday for a price hike dated for September 1st. This is not fair and not right to not give at least a 30 day notice.

    • Initial Complaint

      Date:01/31/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      +Attachments:One cheapest storage unit No D1204 on upper floor was booked for 25/USD per month as advertised:1st month half price *****. A 10 days notice was delivered to company by mail+copy in email non-discriminatively December 6,2022: Unit emptied&moved out on Dec 4&refund requested for overcharges. Instead refunding&fixing the computer they impudently invoice 'Jan 2023'. They have no right for it.Refund should have been done by December 16,2022. They were reminded on December 28 with emailcopy from Dec 6.Again they illegally ignore instead apologising.They have to refund money&to honor+respect the price advertised&basic school mathematics. 1.Rent2 March 2022 33 USD /***** USD= 264%overcharge of advertised price: **** USD to refund 2.Rent25 March 2022 ***** USD/25 USD = 255% overcharge(OVCH):38.87 USD to refund 3.Rent29 April 2022 66 USD/25 USD =264% OVCH:41 USD to refund 4.Rent31 May 2022 66 USD/25 USD =264% OVCH:41 USD to refund 5.Rent29 Jun 2022 66 USD/25 USD =264% OVCH:41 USD to refund 6.Rent30 July 2022 66 USD/25 USD =264% OVCH:41 USD to refund 7.Rent1 Sept 2022 66 USD/25 USD =264% OVCH:41 USD to refund 8.Rent1 Oct 2022 66 USD/25 USD =264% OVCH:41 USD to refund 9.Rent27 Oct 2022 66 USD/25 USD =264% OVCH:41 USD to refund 10.Rent30 Nov 2022 81 USD/25 USD =324% OVCH:56 USD to refund ------------------------------------------------------Overcharge ****** USD to Refund. Copy of booking+correspondence attached. The overcharge consist of multiple constituents months long:*overcharge against the advertised price *+overcharge against the position of unit +They should pay time spent complaining&discrimination&blackmailing a customer.They still advertise less. +distress caused by their wrong computer blackmail&lazy employees ignored:correspondence&good practice. Companies&advertising&cheating with wrong computers is their fault. Employees&ITStaff should return months of unfairly earned salaries not performing work,but blackmailing customers.Easy.

      Customer Answer

      Date: 02/12/2023

      I have not heard from the business in response to my complaint, as described in the complaint  they advertise, and then instead fixing their computer faults they impudently ask for money and ignore every right and they overcharge from several points of view all the time and instead refunding impudently ask for more. Also positionwise, unit is on an upper floor and not on the ground floor,they overcharged on that, too. Also it is not possible to pay in the store, they refuse in place payments and request you to pay a wrong amount online, where they cheat you online with a wrong computer system and discriminate against other customers. Magasines,journals,computers, phones, internet and tv are no law no acts no regulations no directives. They should refund and pay time spent complaining.

    Go Store It is NOT a BBB Accredited Business.

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