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Business Profile

RV Dealers

Pete's RV Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Dealers.

Complaints

This profile includes complaints for Pete's RV Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pete's RV Center has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have terminated my service with ****** RV. We have a signed cancellation agreement, but I can not get the company to process the cancellation. This is resulting in me being charged over $250 per month while the account is open. I have reached out to all of those involved in the party, and even included the department supervisor, but I am unable to get confirmation or movement. This business has been stringing me along for thousands of dollars with no remorse. I am asking that they finish the job and process the cancellation.

      Business Response

      Date: 10/08/2024

      ******,

      This message was received at the Pete's RV Center in *************. Doing some research it looks like you have made a purchase through our location in *******. I will be glad to help this message to get to the right people at that location, what service is that you were cancelling?

      Feel free to give me a call, ************.

      ** ****

      General Sales Manager

    • Initial Complaint

      Date:11/17/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      RV has been brought to Petes RV multiple times to have warranty work completed over 4 years and work has not been completed. I have tried multiple times to work with the company to get the items fixed as agreed and every time trailer was brought to them, which each time they had the trailer for weeks, no work was completed. Always some excuse of employers leaving, mishandled paperwork, no return phone calls, cant find parts they confirmed they had before trailer was brought to them, the excuses go on and on. They finally agree to reimburse us for all work we did on our own to fix issues and now they do not want to stand behind their agreements and expect us to absorb cost for their inept ability to meet agreements and warranty work. They agree they mishandled our account but refuse to stand behind thier product. Looking to be reimbursed for all invoices submitted to them with pictures to back up work. Company has work orders listing all items they should have fixed but did not, which backs into invoices submitted by me. I have tried to work with business for 4 years and 3 months to bring to resolution, to no avail. Asked to speak to owner but continue to get run around.

    Pete's RV Center is NOT a BBB Accredited Business.

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