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Business Profile

Computer Software

Storyboard That

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

This profile includes complaints for Storyboard That's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Storyboard That has 2 locations, listed below.

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    • Storyboard That

      Needham, MA 02492-4717

    • Storyboard That

      PO Box 920504 Needham, MA 02492-0006

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/11/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Story Boards on September 26, and my first shipping label was created September 27. They didn't ship my photos so I tried to no avail to contact them October 3rd. On October 7 I received apologies and a promise to send my photos. October 9th my second shipping label was created. As of, October ******** still has not received my package. They promote orders ship within 24 hours and charge a monthly membership fee.

      Business Response

      Date: 10/14/2024

      Hello Patty,

      I have received your complaint and wanted to bring it to your attention that you have reached Storyboard That, the online comic making website for teachers and students. I believe you have filed a complaint for the incorrect company, as we do not provide physical orders and cannot locate your name or email in our system.

      I believe you are looking to reach a company by the name of Storyboards.io, with which Storyboard That has absolutely no affiliation.

      I request that you please withdraw this complaint, as we believe it was filed in error. Liane Hicks, Manager of Customer Success with Storyboard That has reached out to you via email regarding this error as well.

      If you have any questions, or if there is anything my team can do for you, please let me know.

      Sincerely,

      Storyboard That

      Customer Answer

      Date: 10/14/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #22412262. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      Patricia Beichner

    • Initial Complaint

      Date:07/11/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I accepted a free trial which cost 1.00 on 12/12/22. I did not want an ongoing subscription to this company. However, they are using deceptive practices by not allowing you to cancel their subscription or charges. I have to date been charged nearly ****** and still cannot cancel the subscription. I have tried and tried through even phone calls. Their site is set up with no way to access and cancel. When you go under help it shows you how to supposedly cancel but when you are on the site it doesnt give you the options described in the instructions. I feel they are fraudulently charging likely many people, like myself, who have tried to stop the charges to no avail. This is why I am contacting the BBB because I dont know how else to stop these thieves. And when youre actually logged in you cant even get to the help page etc. Ill attach pictures below.

    Storyboard That is NOT a BBB Accredited Business.

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