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Business Profile

Valet Service

Prive Parking

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Valet Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/14/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last Saturday night (March 8th), in ******, **, we used the valet service offered by Prive Parking in downtown ****** while eating a restaurant. When we returned, there was a dent in the passenger side door. As this is a new car less than 2 months old, we were certain the damage occurred while in the valet's care. When we told the valet in charge of our keys, he was not surprised at the damage. I emailed the CEO of Prive parking, ******* *****, with pictures of the damage but he is not willing to take responsibility for the damages, claiming the damage must have happened outside of his watch but his only supporting evidence is the word of his staff on duty at the time. Besides filing a police report which I've done, and filing an insurance claim with my auto insurance to attempt to recoup some of the repair costs, my only course of action is to file a complaint with the BBB. The cost of the repairs for the dent, after getting an estimate from a local auto body shop, would be $1000-1400. I would even be happy if Prive Parking used their preferred body shop to do the repairs.

    Customer Answer

    Date: 03/25/2025

    I have not heard from the business in response to my complaint since *** submitted my claim to BBB

Prive Parking is NOT a BBB Accredited Business.

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